Documentation Specialist
4 weeks ago
We are seeking a skilled Documentation Specialist to join our team at Launch Tech USA. This role is crucial in ensuring that all users of the ServiceNow platform have access to clear, accurate, and helpful documentation.
The successful candidate will be responsible for developing and maintaining comprehensive documentation for the ServiceNow platform, including system configurations, standard operating procedures, and user guides. They will work closely with technical teams to gain an in-depth understanding of ServiceNow functionalities and related technologies.
The ideal candidate will have excellent written and verbal communication skills, with the ability to translate complex system processes and technical details into clear, concise, and user-friendly documentation. They will also have proficiency with a variety of documentation tools and software, including word processing, spreadsheets, and graphics programs.
Key Responsibilities:
- Develop, maintain, and update comprehensive documentation for the ServiceNow platform.
- Work closely with technical teams to gain an in-depth understanding of ServiceNow functionalities and related technologies.
- Translate complex system processes and technical details into clear, concise, and user-friendly documentation.
- Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements.
- Collaborate with training and development teams to support the creation of educational materials and programs.
Qualifications:
- Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
- An Associate degree or higher in English, Communications, Information Technology, or a related field.
- 5 years relevant experience is required.
- 8 years additional relevant experience may be substituted for education.
- Excellent written and verbal communication abilities.
Desired Skills:
- ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.
- ServiceNow Certification(s) in any modality is highly desirable.
- Proven experience in technical writing, specifically in documenting software applications, system configurations, and user procedures in a way that is accessible to both technical and non-technical audiences.
- Ability to understand and articulate complex IT systems and processes in simple, clear language suitable for a wide range of users.
- Proficiency with a variety of documentation tools and software, including word processing, spreadsheets, and graphics programs.
- Strong organizational skills and attention to detail, with the ability to manage multiple documentation projects simultaneously and meet deadlines.
- Excellent communication and collaboration skills, with a proven track record of collaborating effectively with technical teams and stakeholders at all levels.
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