Quality Assurance Lead

4 weeks ago


Waukesha, Wisconsin, United States Equus Full time
Job Summary

Equus Workforce Solutions is seeking a highly skilled Quality Assurance Coordinator-Lead to join our team. As a key member of our QA Unit, you will be responsible for providing support and assistance to our QA Team by training, mentoring, and auditing team members. You will be a subject-matter expert in Quality Assurance and program processes and policy, leading the QA Unit workflow and technical trainings. Your expertise will be essential in conducting random case file/record reviews, analyzing reports, and identifying inefficiencies and potential weaknesses. You will also be responsible for submitting ongoing QA reports and presenting consistent feedback to management regarding areas that need improvement.

Key Responsibilities
  • Assist with training, mentoring, and auditing of team members
  • Subject matter expert in Quality Assurance and program processes and policy
  • Lead QA Unit workflow and technical trainings
  • Conduct random case file/record reviews and analyze reports
  • Identify inefficiencies and potential weaknesses
  • Submit ongoing QA reports
  • Present consistent feedback to management
Requirements
  • Bachelor's degree in Information Technology, Human Services, or related field and minimum two to three year's work experience in related field
  • Knowledge of Quality Assurance procedures and federal, state, and local coalition laws and mandates
  • Knowledge of computers, data management processes, and eligibility determination processes and filing procedures
  • Excellent internal and external customer service skills
  • Proficient in MS Word and Excel systems and ability to learn specialized databases and software
About Equus Workforce Solutions

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are a dedicated and passionate team that puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. We are strengthened by diversity and committed to providing a work environment in which everyone is included, treated fairly, and with respect. We are proud to be an Equal Opportunity Employer and welcome all qualified applicants to join our team.



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