Sales Lead and Customer Experience Specialist

4 weeks ago


San Francisco, California, United States Deckers Brands Full time

About Deckers Brands

We are a lifestyle company that values giving people the freedom to pursue their passions, express their individuality, and succeed. As a member of our team, you will be part of a dynamic organization that promotes a positive work environment and recognizes outstanding performance.

Job Summary

We are seeking a Sales Lead and Customer Experience Specialist to join our team. In this role, you will create personalized shopping experiences for our customers, drive brand loyalty, and model our Service Training Program. You will ensure that all customer questions are addressed accurately and respond to their needs promptly.

Main Responsibilities

As a Sales Lead and Customer Experience Specialist, your key responsibilities will include:

  • Providing exceptional customer service from start to finish, including effectively communicating our return policy and handling customer transactions accurately.
  • Greeting customers promptly and courteously as they enter the store, maintaining a positive and cheerful attitude with customers and team members, and promoting the store and brand image in all interactions.
  • Operating the cash register, handling money accurately, checking inventory daily, and ensuring products are stocked and available for customers.
  • Maintaining a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
  • Practicing safety-consciousness and responding to theft in accordance with our policies.
  • Prioritizing brand and product knowledge training and sharing this knowledge in customer interactions.
  • Communicating effectively with customers, team members, management, and corporate stakeholders.
  • Empowering team members through communication and recognition.
  • Contribute to a team and cooperate to achieve goals.

Requirements

To be successful in this role, you will need:

  • Two (2) years of retail store experience preferred.
  • High School Diploma.
  • Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers.
  • Highly motivated team player and self-starter.
  • Excellent team building skills.
  • Ability to multi-task in a fast-paced environment.

Benefits

We offer a wide range of benefits to recognize the important role each person plays in our mission. These include competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Salary Range

The salary range for this position is $20.00 - $25.00 per hour. This reflects the minimum and maximum target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.



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