Restaurant Operations Manager

1 day ago


Lima, Ohio, United States Donatos Pizza Full time
Job Title: Shift Manager

Paisan Pizza is a franchise of Donatos, a renowned pizza chain with a strong presence in the market. We are seeking a highly skilled and motivated Shift Manager to join our team at one of our locations. As a Shift Manager, you will play a crucial role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Interact with customers in a friendly and attentive manner, ensuring their needs are met and exceeded.
  • Anticipate and remove potential service barriers, creating a seamless customer experience.
  • Display empathy and resolve customer complaints in a professional and timely manner.
  • Lead the team in delivering Donatos Service Behaviors, ensuring high-quality service standards are met.
  • Contribute to team morale by demonstrating enthusiasm and commitment, setting a positive example for others.
  • Properly train new associates to execute Donatos standards and processes, ensuring they understand their roles in fulfilling the company's mission, promise, and values.
  • Ensure accurate and timely order delivery, meeting customer expectations.
  • Execute shift plans, including pre-shift and post-shift checklists, to maintain operational efficiency.
  • Understand and coach the principle drivers for People, Promise, and Prosperity, promoting a positive work environment and driving sales growth.
  • Model performance standards, taking ownership of managing Product Quality, Service, and Prosperity.
  • Manage food, labor, and costs through training and coaching, ensuring optimal resource allocation.
  • Act decisively to adjust staffing levels in response to business volume changes, maintaining a high level of customer satisfaction.
  • Control food cost components, including waste, prep, weights, portioning, and theft, during shifts.
  • Demonstrate, train, and enforce operating norms, including uniform policy, attendance, safety procedures, and cleanliness.
  • Know, enforce, and educate associates on all applicable labor laws.
  • Open and close the restaurant with proper administrative procedures, completing assigned paperwork.
  • Train and enforce correct cash control procedures.
  • Assume responsibility for inventory management, vendor orders, and invoice processing.
  • Ensure associates understand and follow food safety and personal hygiene standards required by Donatos and the local Health Department.
  • Manage people, product, and equipment to deliver the company's mission and promise.
  • Use proper security and verification procedures when handling deposits and safe contents.
  • Effectively use Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
  • Manage dough and day dots to ensure the best quality.
  • Properly execute, enforce, and manage food safety and sanitation requirements.


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