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Retail Team Lead
2 months ago
Job Summary
We are seeking a highly motivated and experienced Retail Team Lead to join our team at GetGo Caf + Market. As a Retail Team Lead, you will play a critical role in ensuring the success of our stores by providing exceptional customer service, leading a team of retail associates, and maintaining a safe and efficient work environment.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
- Respond to customer complaints and concerns in a professional and courteous manner.
- Team Leadership
- Lead a team of retail associates, providing guidance, coaching, and feedback to ensure they are meeting their job responsibilities.
- Develop and implement training programs to enhance the skills and knowledge of retail associates.
- Store Operations
- Ensure the store is maintained in a clean, safe, and organized manner.
- Monitor and control store inventory, including ordering and receiving merchandise.
- Manage store cash handling and reconcile discrepancies.
- Loss Prevention
- Identify and report any potential security risks or incidents.
- Develop and implement strategies to prevent theft and shrinkage.
- Communication
- Communicate effectively with store management, associates, and guests.
- Provide regular updates on store performance and any issues that may arise.
Requirements
- High school diploma or equivalent required.
- 1-3 years of retail experience, preferably in a leadership role.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer
- Competitive hourly rate.
- Opportunities for career advancement.
- Comprehensive training program.
- Discounts on food and merchandise.