Retail Team Member
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.
Key Responsibilities- Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.
- Maintain safety of facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations.
- Provide member service by acknowledging the member and identifying member needs, assisting with purchasing decisions, and processing member purchases.
- Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
As a Member Assistant - Cart Attendant, you will be responsible for ensuring that our members have a seamless shopping experience. This includes:
- Ensuring club pick up orders are filled and members are notified of any delays or issues.
- Maintaining a clean and safe facility by conducting regular safety sweeps and reporting any hazards or issues.
- Providing exceptional customer service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
- Complying with company policies and procedures by implementing related action plans and using the Open Door Policy.
At Sam's Club, we offer a competitive hourly wage range of $16.00 to $23.00, as well as additional compensation in the form of premiums. We also offer a range of benefits, including health insurance, 401(k), and paid time off. Our company-paid education benefit program, Live Better U, provides full-time and part-time associates with access to tuition, books, and fees for high school completion to bachelor's degrees.
RequirementsTo be successful in this role, you will need:
- Customer service experience, including operating a cash register and working with mobile retail applications.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong communication and problem-solving skills.
- Ability to stand for long periods of time and lift up to 25 pounds.
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