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Service Operations Representative

2 months ago

Milan, Michigan, United States Goldenlimo Full time

Customer Service Representative

Join a reputable and expanding organization in the transportation sector. Golden Limousine is a family-owned business dedicated to providing exceptional service. We are seeking enthusiastic and professional individuals to enhance our customer service team.

Key Responsibilities:

  • Manage existing client accounts, develop profiles, and facilitate reservations while establishing new client relationships.
  • Respond promptly and accurately to phone calls, emails, and online inquiries.
  • Provide detailed information about service availability and pricing options.
  • Assign reservations and accurately input data into the reservation management system.
  • Process deposits, communicate standard operating procedures, and prepare contracts for client review.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Friendly, confident, and approachable demeanor.
  • Highly organized with strong attention to detail and a proactive mindset.
  • Able to manage multiple tasks in a dynamic environment.
  • Proficient keyboarding skills and computer literacy.
  • Maintain composure in high-pressure situations.
  • Familiarity with Microsoft Office Suite is essential; knowledge of Google applications is a plus.
  • A high school diploma or equivalent is required.
  • Reliable attendance and transportation are necessary.
  • Experience in the industry is advantageous but not mandatory.

All candidates must successfully complete a background check and drug screening.