Product Information Specialist

3 weeks ago


Scranton, Pennsylvania, United States That's Great News Full time

We're looking for a Product Information Specialist to join our team at That's Great News In this role, you'll be responsible for providing accurate and up-to-date information about our products and services to customers. With an estimated salary range of $50,000 - $70,000 per year, this is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

About the Role

You'll work closely with our team to develop and maintain a comprehensive knowledge base of our products and services. This includes creating and updating documentation, training materials, and other resources to ensure that our customers receive accurate and timely information.

Key Responsibilities:
  • Research and document product information to ensure accuracy and consistency
  • Develop and deliver training programs for customer support staff
  • Collaborate with cross-functional teams to resolve customer inquiries and issues
Qualifications

To be successful in this role, you should possess excellent research and analytical skills, as well as strong communication and interpersonal skills. Previous experience in customer service, sales, or related fields is highly desirable.



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