Customer Service Representative
1 day ago
At Chapman Collision Center in Tucson, we're seeking a skilled Customer Service Representative to support our office's daily operations and deliver exceptional customer service. As the customer's primary point of contact throughout the repair process, you'll be responsible for providing a welcoming, helpful, and patient experience. The ideal candidate will possess unwavering professionalism, strong communication skills, and the ability to manage multiple tasks and shifting priorities effectively.
Key Responsibilities:
- Greet customers as they arrive and check in vehicles for repairs
- Review damages with the customer and estimator
- Regularly update customers on their vehicle's status throughout the repair process
- Deliver vehicles to customers once repairs are complete
- Answer phone calls responding to inquiries in a professional, helpful manner, or direct calls to the appropriate personnel for further assistance
- Assist management with various clerical duties (sorting, filing, emails, etc.)
Requirements:
- 1 year of customer service experience is required; collision center experience is a plus
- The ability to think from the customer's perspective and show compassion while they navigate the vehicle repair process
- Good phone etiquette and interpersonal skills are essential, as well as the ability to maintain composure during stressful situations
- Strong computer skills, including Microsoft Office applications (Word, Excel, Outlook)
- Reliable, motivated, and service-oriented
- Ability to multi-task efficiently, with strong attention to detail
- Must have a valid driver's license and clean driving record
- Must pass a pre-employment background check and drug screening
Work Environment:
This is an onsite position working in an office environment and occasionally in the shop collaborating with technicians and estimators, and assisting customers in person and over the phone. Hours are Monday – Friday 8am – 5pm.
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