Customer Service Representative

3 days ago


Austin, Texas, United States Epiphany Dermatology Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative at Epiphany Dermatology. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and stakeholders, ensuring a positive and seamless experience.

Key Responsibilities
  • Provide top-notch customer service through phone, email, and other communication channels, responding to inquiries and resolving issues in a timely and professional manner.

  • Manage appointment scheduling, patient billing, and communication with patients, insurance companies, and clinics, ensuring accuracy and attention to detail.

  • Develop and maintain a thorough understanding of insurance, billing, and regulatory guidelines to provide accurate information and support to patients and stakeholders.

  • Collaborate with the billing department and other teams as needed to ensure seamless communication and support.

  • Stay up-to-date on company policies, procedures, and best practices to provide exceptional service and support.

Requirements
  • High school diploma or equivalent required; three years of experience in a high-volume healthcare call center environment preferred.

  • Excellent communication, organizational, and problem-solving skills, with the ability to work in a fast-paced environment.

  • Bilingual in English and Spanish (or other secondary language) a plus.

  • Experience with EMA and/or Advanced MD a plus.

What We Offer

We offer a competitive compensation package, including medical, life insurance, short-term disability coverage, mental health services, and more. Additionally, we provide 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more



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