Maintenance Technician
5 days ago
Mr. Handyman is a well-established company that provides exceptional service, quality work, and a commitment to customer satisfaction. We are a team of skilled professionals who take pride in our work and strive to deliver outstanding results.
Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician - Handyman Professional to join our team. As a Maintenance Technician, you will be responsible for completing maintenance and repairs for home and commercial projects, making recommendations and managing expectations with customers, and creating life-long customers by delivering a great experience.
Responsibilities- Completing Maintenance & Repairs: You will be responsible for completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
- Making Recommendations and Managing Expectations with Customers: You will communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
- Create Life-Long Customers: Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.
- Customer Satisfaction (NPS): For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You'll need both a high response rate and high satisfaction rate.
- Revenue Target: Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer.
- Effective Billing Rate: It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
- Recall Percentage: We guarantee all our work for one year. The work needs to be done correctly, the first time.
- Live within the area: You must live within the designated area to be considered for this position.
- Have 5+ years' experience as a paid handyman: You must have at least 5 years of experience as a paid handyman to be considered for this position.
- Own your own tools: You must own your own tools to be considered for this position.
- Be insurable for driving our vehicle: You must be insurable for driving our vehicle to be considered for this position.
- Complete a background and driving record check: You must complete a background and driving record check to be considered for this position.
- Able to lift 50 pounds independently: You must be able to lift 50 pounds independently to be considered for this position.
- Able to safely work at heights and work overheard for extended periods of time: You must be able to safely work at heights and work overheard for extended periods of time to be considered for this position.
The pay range for this position is $20 to $25 per hour and is dependent on your experience. Benefits may include paid vacation and holidays, retirement, health insurance, bonuses and incentives.
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