Maintenance Technician

5 days ago


Milford, Ohio, United States Mr Handyman Full time
About Mr. Handyman

Mr. Handyman is a well-established company that provides exceptional service, quality work, and a commitment to customer satisfaction. We are a team of skilled professionals who take pride in our work and strive to deliver outstanding results.

Job Summary

We are seeking a highly skilled and experienced Maintenance Technician - Handyman Professional to join our team. As a Maintenance Technician, you will be responsible for completing maintenance and repairs for home and commercial projects, making recommendations and managing expectations with customers, and creating life-long customers by delivering a great experience.

Responsibilities
  • Completing Maintenance & Repairs: You will be responsible for completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
  • Making Recommendations and Managing Expectations with Customers: You will communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
  • Create Life-Long Customers: Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.
How We'll Measure Performance
  • Customer Satisfaction (NPS): For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You'll need both a high response rate and high satisfaction rate.
  • Revenue Target: Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer.
  • Effective Billing Rate: It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
  • Recall Percentage: We guarantee all our work for one year. The work needs to be done correctly, the first time.
Requirements
  • Live within the area: You must live within the designated area to be considered for this position.
  • Have 5+ years' experience as a paid handyman: You must have at least 5 years of experience as a paid handyman to be considered for this position.
  • Own your own tools: You must own your own tools to be considered for this position.
  • Be insurable for driving our vehicle: You must be insurable for driving our vehicle to be considered for this position.
  • Complete a background and driving record check: You must complete a background and driving record check to be considered for this position.
  • Able to lift 50 pounds independently: You must be able to lift 50 pounds independently to be considered for this position.
  • Able to safely work at heights and work overheard for extended periods of time: You must be able to safely work at heights and work overheard for extended periods of time to be considered for this position.
Benefits and Pay

The pay range for this position is $20 to $25 per hour and is dependent on your experience. Benefits may include paid vacation and holidays, retirement, health insurance, bonuses and incentives.



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