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Store Director

2 months ago

Sterling Virginia, United States Forever 21 Full time
Job Description

Job Title: Store Director

Job Summary:

We are seeking a highly skilled and experienced Store Director to lead our retail store team. As a Store Director, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive store environment.

Key Responsibilities:

  • Provide a quick response to customer inquiries and questions in an appropriate and efficient manner.
  • Serve as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately.
  • Lead and manage the store to drive selling, customer experiences, and profitability.
  • Train and develop teams through the Company's Customer FIRST training model.
  • Foster the development of management and brand ambassadors to ensure they are executing the company's values and customer first mentality.
  • Create a culture that reflects a positive and rewarding experience with the company for both the customers and employees.
  • Oversee and maximize store volume and profit in accordance with store/company goals through excellent staffing, superb customer experience, and attention to detail in a fast-paced environment.
  • Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers.
  • Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees.
  • Define personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders.
  • Oversee daily operations.
  • Utilize strong decision-making skills and discretion to establish business objectives and strategies.
  • Ensure service, merchandising, operational standards, and Company credit initiative are met through company-defined practices and processes.
  • Address performance by initiating and administering action plans for all store employees.
  • Plan and promote the daily schedule of employees and the business which can include Kronos, staff schedules, and payroll budgeting.
  • Spends at least 60% of the shift performing Leader on Duty tasks.
  • Partner and work closely with the District Manager and support departments.
  • Set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Requirements:

  • Must be at least 18 years of age with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.
  • 3 to 5 years of retail management experience is required.
  • Must demonstrate an exceptional customer first mentality that provides authentic customer experiences.
  • Must be skilled in leadership, coaching, and training, sales generation, strategic planning, communication, conflict resolution, business acumen, time management, POS terminals, and general retail software.
  • Must be able to attract, recruit, and retain top talent. Must have the skillset to train and develop staff into top performing leaders and brand ambassadors.
  • Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
  • Must be capable of conducting training workshops to instruct and achieve company standards.
  • Must have excellent interpersonal skills and be able to act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
  • Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
  • Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.