Automotive Service Specialist
3 weeks ago
Job Overview
We are seeking a highly skilled Service Advisor to join our team at Ourisman Automotive Group. This is an excellent opportunity for a customer-focused individual to provide exceptional service to our clients.
About the Role
The Service Advisor will serve as a liaison between customers and our service technicians, ensuring timely and accurate vehicle maintenance and repair services. Key responsibilities include:
- Greeting customers and assessing their vehicle service needs in a friendly and professional manner.
- Scheduling appointments and communicating work orders to technicians.
- Advising customers on necessary vehicle services and repairs, providing clear and detailed explanations.
- Providing accurate cost estimates and obtaining customer authorization before initiating repairs.
- Keeping customers informed about the status of their vehicle and any changes to the estimated completion time.
- Maintaining detailed records of all customer interactions, services performed, and parts used.
Requirements
To be successful in this role, you should have:
- Previous experience as a Service Advisor or in a similar role in the automotive industry.
- Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
- Familiarity with automotive service software and Microsoft Office Suite.
- Basic understanding of automotive systems and repair procedures.
What We Offer
We offer a competitive salary of $55,000 per year, as well as:
- Health, dental, and vision insurance.
- Life insurance options.
- Short-term and Long-term disability insurance.
- 401(k) plan with company match.
- Paid time off and holiday leave.
- Opportunities for professional development and growth.
Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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