Restaurant Operations Manager

2 weeks ago

Nashville, Tennessee, United States Ryman Hospitality Properties Full time
Restaurant Supervisor Job Description

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Ryman Hospitality Properties. As a Restaurant Supervisor, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional service to our guests, and maintaining a positive and productive work environment.

Key Responsibilities:
  • Assist with daily operations and business objectives to ensure seamless service delivery
  • Model teamwork, service, and integrity to foster a positive work environment
  • Work with a team to deliver exceptional service to guests through unforgettable experiences
  • Assist with staff and operations on the restaurant floor, ensuring guest service and operational needs are met
  • Provide clear and specific communications to staff, direct interaction with server trainers/leads and trainees
  • Conduct daily pre-shift in an upbeat and motivational manner, ensure opening/running/closing duties are completed
  • Ensure standards are met regarding staff uniforms, quality of service/food, timeliness of food, guest relations, etc.
  • Maintain line of sight/atmosphere control by circulating through work area throughout shift
  • Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line ofsight)
  • Assist in scheduling staff according to business needs, conduct POS voids/closing comps, and assist with liquor pulls
  • Conduct 100% table visits, ensure consistent and positive guest service in all areas through continuous interaction and feedback requests
  • Anticipate and respond to guest needs, ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies
  • Request proper ID per company policy, adhere to cash handling policies and procedures, including proper operation of POS terminals, collecting money from guests, processing credit card transactions accordingly, and reconciling financials at end of shift
  • Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to leadership
  • Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations
  • Maintain personal integrity by abiding by and supporting the values and principles of the company
Requirements:
  • High school diploma or equivalent required
  • Experience in restaurant operations required, POS check and cash handling experience
  • Supervisor or leadership experience strongly preferred
Knowledge, Skills and Abilities:
  • Strong interpersonal and verbal communication skills
  • Passion for the hospitality business and compassion for people
  • Demonstrated team player and self-starter
  • Skilled in guest relations

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Restaurant Supervisor looking for a new challenge, please submit your application today.

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