Loan Servicing Specialist
2 days ago
At Dominion Financial Services Inc, we are seeking a detail-oriented Loan Servicing Representative to join our growing team. As a key member of our loan servicing team, you will be responsible for handling all incoming communications, managing loan-related documentation, and providing exemplary customer service.
Responsibilities:- Answer all incoming calls related to loan servicing, addressing borrower questions or directing calls to the appropriate contact within the servicing team.
- Serve as the primary operator within Freshdesk, managing inbound email communications from borrowers and assigning tasks to the appropriate parties.
- Manage, scan, and document all inbound mail related to loan servicing, including notices, insurance renewals, and other critical documents.
- Maintain borrower records by updating contact information within our servicing platform (Salesforce) upon request.
- Coordinate and manage the request and delivery of 1098 forms, payoff statements, Verifications of Mortgage (VOMs), Releases, and other miscellaneous document requests.
- Assist in ensuring that all loan servicing operations are conducted with a high level of data integrity and accuracy.
- High School Diploma or GED required.
- Preferred: Associate degree in business, finance, or a related field.
- Experience: Minimum of 5 years of commercial and/or construction loan servicing, loan documentation, or related job experience in the financial or real estate industry.
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Company outings and events
- Virtual Events
- Companywide competitions and raffles
- Personal financial workshops
- Orioles Season Tickets
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