Support Center Specialist

4 weeks ago


New Orleans, Louisiana, United States Ochsner Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Support Center Specialist to join our team at Ochsner Health System. As a Support Center Specialist, you will play a critical role in providing exceptional customer service and technical support to our patients and staff.

Key Responsibilities
  • Co-administer TMS, Scheduler II Plus, and LodgeNet software suites to ensure seamless operation and efficient workflow.
  • Manage bed board management system to optimize patient flow and reduce wait times.
  • Process work orders received via telephone and Intranet, ensuring timely and accurate completion.
  • Assist other Support Center Specialists and the Service Center Coordinator as needed to ensure seamless support and service delivery.
  • Adapt behavior to meet the specific needs of our patients, including respect for privacy, effective communication, and empathy.
Requirements
  • High School diploma or equivalent required.
  • 1 year of business office or customer service experience preferred.
  • Excellent computer skills and dexterity required for data entry and retrieval of patient information.
  • Effective verbal and written communication skills, with the ability to present information clearly and professionally.
  • Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong customer service skills, with a focus on providing exceptional service and support.
Working Conditions

This role requires working in a fast-paced environment with multiple priorities and deadlines. The incumbent will be required to work independently and as part of a team to achieve goals and objectives.

Equal Employment Opportunity

Ochsner Health System is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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