Administrative Support Associate
4 days ago
We are seeking a highly motivated and organized individual to join our team as a Customer Care Administrator. In this role, you will be responsible for providing exceptional customer service and support to our members and visitors.
Job Summary:
The Customer Care Administrator will serve as the first point of contact for visitors and staff at our headquarters, providing information about Columbia Association and the community. This role requires a courteous, professional, and proactive individual who is dedicated to delivering excellent customer service.
Responsibilities:
- Answer and route high volumes of calls using a multi-line telephone system, taking and distributing messages as necessary.
- Assist the Customer Care Team with maintaining accurate customer records within the CRM system.
- Schedule events, arrange appointments, and coordinate bookings for meeting and conference rooms.
- Sort and distribute incoming mail, maintaining confidentiality as needed.
Requirements:
- Excellent interpersonal and customer service skills.
- Strong verbal and written communication skills in English.
- Proficiency in computer applications and software programs.
- Strong organizational and time management skills.
- High school diploma or GED equivalent.
- Minimum of one year of administrative experience preferred.
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