Administrative Support Associate

4 days ago


Columbia, Maryland, United States Columbia Association Part time
About the Role
We are seeking a highly motivated and organized individual to join our team as a Customer Care Administrator. In this role, you will be responsible for providing exceptional customer service and support to our members and visitors.

Job Summary:
The Customer Care Administrator will serve as the first point of contact for visitors and staff at our headquarters, providing information about Columbia Association and the community. This role requires a courteous, professional, and proactive individual who is dedicated to delivering excellent customer service.

Responsibilities:
  • Answer and route high volumes of calls using a multi-line telephone system, taking and distributing messages as necessary.
  • Assist the Customer Care Team with maintaining accurate customer records within the CRM system.
  • Schedule events, arrange appointments, and coordinate bookings for meeting and conference rooms.
  • Sort and distribute incoming mail, maintaining confidentiality as needed.

Requirements:
  • Excellent interpersonal and customer service skills.
  • Strong verbal and written communication skills in English.
  • Proficiency in computer applications and software programs.
  • Strong organizational and time management skills.
  • High school diploma or GED equivalent.
  • Minimum of one year of administrative experience preferred.


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