Senior Network Engineer

2 weeks ago

Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Cybersecurity Escalation Specialist to join our team at Palo Alto Networks. As a key member of our engineering team, you will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering.

Key Responsibilities
  • Intercept and assist or drive technical escalations that come to the executive level in engineering
  • Talk with executive levels at customers, delivering discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain in-depth knowledge of cybersecurity technologies and trends
  • Stay up-to-date with industry developments and emerging threats
Requirements
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support or similar troubleshooting related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organisation
  • Required Technical skills - Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily), L1-L3 (ISO model) troubleshooting, Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols, Troubleshooting VPNs (IPSec and SSL tunnels), Pcap analysis (via Wireshark and other tools), Hardware troubleshooting for telecommunications equipment, C, C++ and python programming languages (Good to have)
What We Offer

Palo Alto Networks is committed to providing a dynamic and inclusive work environment that fosters innovation and creativity. We offer a competitive compensation package, including a base salary, restricted stock units, and a bonus. Our employee benefits include a FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

Why Join Us

We are a company built on the foundation of challenging and disrupting the way things are done. We are looking for innovators who are as committed to shaping the future of cybersecurity as we are. Our engineers don't shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions.

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