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Senior Network Engineer

2 months ago


Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering.

Your Impact

This role is critical in ensuring the success of our customers and our company. You will work closely with executive levels at customers, delivering discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions.

Qualifications
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support, or similar troubleshooting related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Required technical skills: Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily), L1-L3 (ISO model) troubleshooting, broad understanding of and ability to analyze and troubleshoot Internet applications and protocols, troubleshooting VPNs (IPSec and SSL tunnels), Pcap analysis (via Wireshark and other tools), hardware troubleshooting for telecommunications equipment, C, C++, and Python programming languages (good to have)
Additional Information

Able to explain complex technical issues to non-technical people, able to have open discussions on network design, network security, and related technical topics, helpful certifications: Advanced certification for network equipment vendors (e.g., JNCIE, JNCP, CCIE, CCNA, CCNP, CCA, etc.), cloud deployment for AWS, GCP, Azure, or KVM-based solutions

About Us

Palo Alto Networks is a company built on the foundation of challenging and disrupting the way things are done. We are looking for innovators who are as committed to shaping the future of cybersecurity as we are. Our engineering team is at the core of our products, connected directly to the mission of preventing cyberattacks. We are constantly innovating, challenging the way we, and the industry, think about cybersecurity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $237,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.