Business Process Optimization Specialist

7 days ago


Morrisville, North Carolina, United States bioMérieux Full time

Job Summary:

We are seeking a highly skilled Business Process Optimization Specialist to join our team at bioMérieux. As a key member of our Customer Service Organization, you will play a vital role in driving business growth and efficiency.

About the Role:

The successful candidate will be responsible for analyzing business performance data to establish metrics and provide actionable insights that drive strategic decision-making. You will work closely with all CSO departments to optimize processes, enhance efficiency, and support the company's growth objectives.

Key Responsibilities:

  • Lead and conduct comprehensive analyses and develop strategy recommendations to enhance the company's policies, workflows, and methodologies.
  • Develop and deliver dynamic, forward-thinking reports to department Sr Leaders and Management, transforming complex data into clear, actionable insights.
  • Leverage advanced analytics with innovative approaches to interpret data, revealing underlying patterns, trends, and insights that may not be immediately obvious.
  • Proactively work with stakeholders to understand their needs and deliver comprehensive data reports and visualizations.
  • Lead and conduct comparative analysis to benchmark our performance against industry best-in-class.
  • Develop new reporting in CRM, Tableau, SAP, Snowflake, future databases introduced, and other tools to provide insights and track areas of improvement.
  • Understand and assist in the development of advanced AI models by leveraging CRM, SAP, and other databases.
  • Perform all work in compliance with company quality procedures and standards.

Requirements:

  • Bachelor's degree with 4 years' experience working as a Process Analyst & 3 years' working experience with CRM workflows and reporting.
  • Experience in Business Analysis or Data Science also accepted.
  • Experience in a Customer Service Market preferred.
  • Experience building Tableau reports preferred.
  • Salesforce, SAP, ServiceMax experience preferred.

What We Offer:

Competitive salary: $85,000 - $110,000 per year, depending on location and experience.

bioMérieux is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.



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