Residential Services Supervisor
2 weeks ago
**Join Our Team at COSTI**
As a Residential Services Supervisor, you will play a vital role in the operations of the Ralph Chiodo Family Immigrant Reception Centre, which provides essential temporary housing for clients in a supportive environment.
This position is a full-time, non-union contract role, requiring a commitment of 35 hours per week, with evening shifts from 3:00 PM to 11:00 PM, Monday through Friday.
**Key Responsibilities:**
- Train, mentor, and oversee shelter support staff, relief personnel, and security teams.
- Coordinate and manage program services, addressing daily operational challenges and liaising with relevant authorities.
- Maintain and update staffing schedules to ensure adequate coverage for all shifts.
- Ensure all incident reports and documentation are current and accurate.
- Assist in the recruitment and training of new team members.
- Collaborate with fellow supervisors and management to facilitate smooth operations and effective communication across teams.
- Support the delivery of services to clients, ensuring their needs are met.
- Review and maintain accurate records in the databases utilized.
- Lead staff in crisis management and high-risk scenarios.
- Ensure compliance with COSTI's operational policies and procedures.
- Contribute to the development of processes and procedures for program enhancement.
- Be available for on-call support during staff emergencies.
**Qualifications:**
- A post-secondary degree or equivalent experience in management.
- A minimum of two years' experience in a shelter environment, with at least one year in a supervisory role.
- Strong interpersonal, verbal, and written communication skills.
- Familiarity with the challenges faced by resettled refugees and knowledge of the Resettlement Assistance Program.
- Excellent organizational, analytical, and decision-making abilities.
- Proficient in Microsoft Office Suite, Internet applications, Excel, and email.
- Experience with data entry and monitoring in an intranet-based system.
- Ability to communicate in a second language is an asset.
- Possession of a valid First Aid/CPR certification is advantageous.
- Must provide a valid Vulnerable Sector Screening (VSS) Police check completed within the last six months.
- Full vaccination against COVID-19 is required.
**COSTI is committed to diversity and encourages applications from individuals reflecting the community we serve. We are dedicated to fair and accessible employment practices and will make reasonable accommodations for candidates with disabilities during the recruitment process.**
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