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Customer Service Representative

1 month ago

Houston, Texas, United States United Airlines Full time
Transform Your Career with United Airlines

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? We're seeking a talented Customer Service Representative to join our team at United Airlines.

About the Role

As a Customer Service Representative, you will be the face of United Airlines, providing top-notch support to our customers through phone calls, emails, and other communication channels. Your primary responsibility will be to resolve customer inquiries and issues in a professional and empathetic manner, ensuring a positive experience for our passengers.

Key Responsibilities

  • Handle customer calls and emails in a timely and efficient manner, providing accurate and helpful information to resolve their queries.
  • Utilize your problem-solving skills to resolve complex customer issues, ensuring a high level of customer satisfaction.
  • Work collaboratively with our team to achieve productivity goals and maintain statistical excellence in all areas.
  • Consistently deliver a standard-setting product to our customers, exceeding their expectations and building loyalty.
  • Maintain an ergonomically correct work area, adhering to United Airlines' safety and health guidelines.


Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent experience.
  • Proficiency in English (written and spoken) and Hebrew (written and spoken).
  • Computer literacy, including the ability to learn airline-specific reservation/ticketing software and resolve problems via the computer.
  • At least one year of experience in sales, customer contact, call center, customer service, or other related work.
  • Ability to work any shift within a 24-hour/day, 7-day/week operation, including late nights, early hours, weekends, and holidays.
  • Reliable, punctual attendance is a crucial function of the position.
  • Able to pass a 10-year security background check.


What Will Help You Succeed

While not required, the following qualifications will give you a competitive edge:

  • 2+ years of contact center and call center experience.
  • 2+ years of customer service experience.
  • Experience in a fast-paced work environment.
  • Airport experience (operations, customer service, baggage, customer solutions).


United Airlines is an equal opportunity employer, committed to diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact us to request accommodation.