Data Center Support Specialist Associate
1 week ago
We are seeking a highly skilled Data Center Support Specialist Associate to join our team at Advocate Health. The successful candidate will be responsible for providing technical support and analysis for Data Center Operations, including hardware, operating systems, and services.
Key Responsibilities- Perform technical analysis, triage, and resolution for simple to moderate issues within Data Center Operations.
- Demonstrate a high level of urgency and utilize monitoring tools to assess, diagnose, communicate, and resolve issues.
- Analyze the results of infrastructure monitoring experiences and recommend changes or additions to the monitoring toolset.
- Conduct approved requests using Standard Operating Procedures (SOPs) to start/stop services, devices, jobs, etc.
- Serve as a point of contact for vendors to coordinate activities within or affecting the Data Center.
- Assist Asset Management with receiving Data Center related hardware from the loading dock, unpacking, logging information into the Asset Management system, and delivering equipment to the proper location.
- Associate's Degree (or equivalent knowledge) in a relevant field.
- No experience required.
- Knowledge of data centers, servers, storage devices, network, cabling, and Data Center Infrastructure Management (DCIM).
- Ability to install hardware and be proficient with network, servers, storage, and facilities equipment.
- Experience with Operating Systems: Mainframe, VMS, UNIX/Linux/AIX, Windows.
- Operational understanding of database terms and functionality.
- Operational experience with Networking terms and functions including LAN and WAN.
- Familiarity with large batch scheduling systems.
- Experience with large-scale disaster recovery planning and implementation.
This position requires exposure to a normal office and Data Center environment. The successful candidate must be able to be flexible in sitting or standing/moving throughout the day. Travel to all AAH Data Centers is required. The position is on-call 24/7/365.
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