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Retail Operations Supervisor

2 months ago

Nashville, Tennessee, United States Tommy John Full time
About Tommy John:
Tommy John is a lifestyle brand dedicated to enhancing comfort through innovative clothing solutions.

Renowned for transforming the fabric, fit, and functionality of undergarments and undershirts, we have spent years improving the shopping experience both online and in-store.

We are on the lookout for a proactive and innovative individual to join our team as a Retail Operations Supervisor.

This role will assist in overseeing store operations, focusing on team management, inventory control, visual merchandising, and fostering exceptional customer relationships.

Key Responsibilities:
  • Uphold and exemplify Tommy John's customer-centric sales approach to ensure a positive shopping experience and meet sales objectives.
  • Serve as a representative of our core values; lead by example and cultivate trust within the team.
  • Address and resolve customer issues with professionalism and care.
  • Encourage team members to promote brand awareness through social media engagement.
  • Oversee sales transactions to guarantee accuracy and adherence to cash handling protocols.
  • Manage inventory processes, including rolling and annual stock assessments.
  • Ensure merchandise returns are processed correctly and that damaged items are appropriately labeled.
  • Maintain a polished and organized sales environment, ensuring readiness for customers at all times.
  • Foster a collaborative and supportive team atmosphere.
Qualifications:
  • High School Diploma or equivalent; a Bachelor's degree in Retail Management or a related field is preferred.
  • A minimum of 4 years of retail sales experience, including at least 1 year in a supervisory capacity.
  • Alignment with Tommy John's core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious.
  • Strong communication skills, both written and verbal, with the ability to delegate effectively.
  • Approachable demeanor with the capability to motivate and develop team members.
  • Excellent organizational and merchandising skills, with a creative approach to driving business success.
  • Ability to stand and move for extended periods, with occasional breaks.
  • Flexibility to work varied hours, including evenings and weekends.
  • Physical capability to lift items exceeding 30 pounds.
Benefits:
  • Competitive compensation.
  • Employee discounts on products.
  • Flexible work schedule.
  • Access to snacks and refreshments.
  • Engaging team events and activities.
  • A positive and supportive work environment.