Field Support Technician

3 days ago


Glen Burnie, Maryland, United States H&R Block Full time
Job Title: Field Support Technician

We are seeking a highly skilled Field Support Technician to join our team at H&R Block. As a Field Support Technician, you will be responsible for providing technical support to our clients in the field, ensuring that they have the necessary tools and resources to operate efficiently and effectively.

Key Responsibilities:
  • Provide technical support to clients in the field, including troubleshooting and resolving technical issues with PC hardware and software.
  • Install, configure, and maintain computer hardware and software in field offices.
  • Develop and maintain technical knowledge of H&R Block's systems and software.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
  • Document technical issues and resolutions in a ticketing system.
Requirements:
  • High school diploma or equivalent required.
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent) required.
  • Ability to work independently or as part of a team.
  • Excellent communication and problem-solving skills.
  • Ability to travel to field offices as needed.
What We Offer:
  • Competitive pay range: $15.87 - $24.04 per hour.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

H&R Block is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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