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Service Advisor/Writer
2 months ago
Interstate Companies is seeking a skilled Service Advisor/Writer to join our team at our Portage, Indiana location. As a Service Advisor/Writer, you will play a critical role in our operations, building strong customer relationships and providing exceptional service to our truck customers.
Key Responsibilities:
- Assist customers at the service counter, by phone, and through our Elite Support processes and standards.
- Manage technician time and monitor repair progress for maximum efficiency.
- Work with parts department to gather information for repair estimates and update customers for approval.
- Collaborate with outside vendors for sublet work needed on customer units.
- Assist with warranty claims and work with the warranty department to ensure maximum warranty recovery.
Requirements:
- Basic computer skills.
- High school diploma or equivalent.
- Excellent communication and time management skills.
- Strong problem-solving skills with the ability to think outside the box.
- 3 years of truck or automotive service writing experience required.
Benefits:
- Competitive wages.
- Tuition assistance for educational and ongoing career growth.
- Health, dental, and vision coverage.
- Paid Time Off (PTO) starts accruing day one of full-time employment.
- Holidays and floating holidays.
- 401(K) with company matching.
- Long-term and short-term disability insurance.
- Life insurance.
- Healthiest You virtual health care.
- PPE reimbursement.
- Pet insurance.
- Employee discounts.
- Paid Employee Assistance Program.
- Paid health and well-being screening.
Interstate Companies is an Equal Opportunity Employer. We encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.