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Service Advisor/Writer

2 months ago


Portage, Indiana, United States Interstate Companies Full time
Service Advisor/Writer Job Description

Interstate Companies is seeking a skilled Service Advisor/Writer to join our team at our Portage, Indiana location. As a Service Advisor/Writer, you will play a critical role in our operations, building strong customer relationships and providing exceptional service to our truck customers.

Key Responsibilities:

  • Assist customers at the service counter, by phone, and through our Elite Support processes and standards.
  • Manage technician time and monitor repair progress for maximum efficiency.
  • Work with parts department to gather information for repair estimates and update customers for approval.
  • Collaborate with outside vendors for sublet work needed on customer units.
  • Assist with warranty claims and work with the warranty department to ensure maximum warranty recovery.

Requirements:

  • Basic computer skills.
  • High school diploma or equivalent.
  • Excellent communication and time management skills.
  • Strong problem-solving skills with the ability to think outside the box.
  • 3 years of truck or automotive service writing experience required.

Benefits:

  • Competitive wages.
  • Tuition assistance for educational and ongoing career growth.
  • Health, dental, and vision coverage.
  • Paid Time Off (PTO) starts accruing day one of full-time employment.
  • Holidays and floating holidays.
  • 401(K) with company matching.
  • Long-term and short-term disability insurance.
  • Life insurance.
  • Healthiest You virtual health care.
  • PPE reimbursement.
  • Pet insurance.
  • Employee discounts.
  • Paid Employee Assistance Program.
  • Paid health and well-being screening.

Interstate Companies is an Equal Opportunity Employer. We encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.