Customer Service Representative

2 months ago


Charleston, West Virginia, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer customer questions and educate them on products and services, building trust and loyalty.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, demonstrating versatility and adaptability.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
What We Offer

As a Customer Service Representative at U-Haul, you will enjoy a range of benefits, including:

  • Career stability and opportunities for advancement.
  • On-the-job education and training.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
Work Environment

The work environment is fast-paced and dynamic, requiring flexibility and adaptability. You will work in a team environment, collaborating with colleagues to achieve common goals. The physical demands of the role include standing for long periods, moving equipment, and working in a variety of weather conditions.

U-Haul is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer service.



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