Plumbing Service Manager

7 days ago


East Hartford, Connecticut, United States Bramble Enterprises, LLC Full time
Job Title: Plumbing Service Manager

At Bramble Enterprises, LLC, we are seeking a highly skilled and experienced Plumbing Service Manager to lead our plumbing team. As a key member of our management team, you will be responsible for overseeing the daily operations of our plumbing department, ensuring that our customers receive exceptional service and that our team members are equipped to meet the demands of the job.

Key Responsibilities:
  • Schedule and direct technicians to meet service demands and customer expectations
  • Recruit, interview, hire, and train technicians to meet workload demands and company requirements
  • Supervise and direct technicians to ensure quality work and adherence to safety protocols
  • Review work to ensure quality meets established standards and make recommendations for improvement
  • Conduct performance appraisals and set improvement goals for technicians
  • Establish and maintain a training program to ensure technicians are up-to-date on the latest service techniques and safety procedures
  • Communicate regularly with dispatch to ensure proper scheduling and resource allocation
  • Develop and monitor budgets, goals, and objectives to ensure departmental profitability
  • Review work orders, invoices, and time reports for accuracy and ensure timely cash flow
  • Ensure all company policies are followed by technicians
  • Oversee assigned service vehicles and ensure they are properly maintained and operated
Requirements:
  • 5+ years of plumbing management experience or equivalent combination of education and experience
  • Excellent customer service and sales skills
  • Strong leadership and communication skills
  • Ability to read, interpret, and utilize manuals, schematics, and control circuits related to plumbing systems
  • Technical aptitude and knowledge of local codes
  • Good computer skills and proficiency in common office applications
Benefits:
  • Health Insurance - 50% company-paid after 30 days
  • Eye and Dental Insurance - 50% company-paid after 30 days
  • AFLAC Supplemental Insurance - employee-paid
  • 401K with 3% company match
  • Paid Holidays: 5 per year
  • Up to 4 weeks PTO based on tenure
  • Short Term and Long Term Disability - company-provided
  • 50K Life Insurance Policy - company-provided


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