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Patient Access Representative 2 Outpatient
2 months ago
The Patient Access Representative 2 Outpatient is responsible for providing exceptional customer service in centralized registration areas, ensuring successful financial outcomes for all patient services. This role requires thorough and accurate description of compliance and regulatory documents, while maintaining patient relations, customer satisfaction, and Asante's financial solvency.
Key Responsibilities- Appointment Scheduling: Coordinate and schedule patient appointments in a timely and efficient manner.
- Registration and Insurance Verification: Accurately register patients and verify insurance coverage to ensure seamless billing and payment processes.
- Telephone Coverage and Data Entry: Provide excellent telephone support and accurately enter patient data into the system.
- Filing Protected Health Information (PHI): Safely and securely store and retrieve patient records, maintaining confidentiality and compliance with HIPAA regulations.
- Patient Referrals and Point-of-Service Collections: Facilitate patient referrals and collect payments at the point of service, ensuring timely and accurate billing.
- Education: Associate degree in business, healthcare, or a related field is preferred.
- Experience: Minimum 1 year of experience in a Patient Access Representative level 1 role or equivalent for PAR2, or previous patient registration experience or related customer service, administrative, and/or data entry experience for PAR1.
- Licensure/Certifications: Certified Healthcare Access Associate through the National Association of Healthcare Access Management is preferred.
- Competitive Starting Wage: Asante offers a competitive starting wage based on experience and level of position.
- Comprehensive Benefits: Enjoy comprehensive benefits, including medical, dental, vision, and wellness programs.
- Excellent Retirement Package: Asante offers an excellent retirement package with up to 6% employer contribution.
- Generous Earned Time Off: Enjoy generous earned time off, allowing for a healthy work-life balance.
- Tuition Reimbursement: Asante offers tuition reimbursement after one year of service, supporting your career growth and development.
