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Document Specialist

2 months ago

Alexandria, Virginia, United States DirectViz Solutions, LLC Full time
Job Title: Document Specialist

We are seeking a highly skilled Document Specialist to join our team at DirectViz Solutions, LLC in Alexandria, VA. As a Document Specialist, you will play a critical role in creating and maintaining high-quality documentation for our government clients.

Job Summary:

The Document Specialist will be responsible for collecting and organizing information required for the preparation of user manuals, SOPs, training materials, installation guides, and reports. You will create and edit functional descriptions, system specifications, user manuals, special reports, and other customer deliverables and documents. Your attention to detail and ability to communicate complex information in a clear and concise manner will be essential in this role.

Key Responsibilities:
  • Collect and organize information required for the preparation of user manuals, SOPs, training materials, installation guides, and reports.
  • Create and edit functional descriptions, system specifications, user manuals, special reports, and other customer deliverables and documents.
  • Standardize content across platforms and media, and revise documents as needed.
  • Maintain records and files of work and revisions, as well as the schedule for SOPs and status reports.
  • Perform quality reviews on documents created by other team members prior to delivery.
Requirements:
  • Bachelor's degree and 1 year of experience, or High School Diploma and 7 years of experience.
  • 1+ year of technical writing experience, including requirements, design, diagrams, SOPs, process documents, user manuals, install guides, system specifications, and training materials.
  • 1+ year of communications development experience, including FAQs, newsletters, job aids, posters, surveys, and how-to documents.
  • 1+ year of knowledge management development and administration experience.
  • Advanced experience with Microsoft Office suite applications, including Visio.
Desired Skills:
  • SharePoint administration.
  • Quality assurance and control for all documentation.
  • Communications measurement and analysis.
  • Excellent written and oral communication skills.
  • Experience with Microsoft Office products.
  • ITIL service management.
  • Business application training.
  • Troubleshooting experience.
  • User acceptance testing.

DirectViz Solutions, LLC is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex, age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state, or local law.

We have a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.