Crane Operations Coordinator
1 month ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Dispatch InsideSales Associate at Crane Works. This role will involve communicating with customers and drivers, monitoring equipment delivery, and serving as the main point of contact for our drivers.
Key Responsibilities- Provide exceptional customer service and respond to incoming sales calls.
- Dispatch cranes for incoming and outgoing deliveries, ensuring timely and efficient service.
- Utilize knowledge of crane operations, logistics, and load charts to optimize delivery processes.
- Familiarize yourself with DOT oversize/overweight permits and ensure compliance.
- Develop and maintain customer contact lists, prioritizing follow-up to grow revenue.
- Work individually in a fast-paced environment, utilizing consistent business processes to achieve desired results.
- Develop and maintain customer relationships, collaborating with the outside sales force to gain new customers and maintain existing ones.
- Proficient in Microsoft 365, including Microsoft Word and Excel.
- Exceptional relationship-building skills and strong ability to multitask in a fast-paced environment.
- Excellent interpersonal and communication skills, with a focus on customer service.
- Detail-oriented professional with good judgment, able to multitask and remain organized.
- Familiarity with Visual Dispatch/Rentalman and 3D Lift Plan is a plus.
- High School Diploma or equivalent; Bachelor's Degree preferred or relevant experience.
This role involves working in an office environment, equipment shop environment, or job site, with potential exposure to noise, fumes, and chemicals.
Physical Requirements- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 50 pounds and climb on and off heavy mobile equipment safely.
No travel is required for this role.
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