Dispatch Sales Associate

3 weeks ago


Memphis, Tennessee, United States Crane Works Full time
Job Title: Dispatch InsideSales

At Crane Works, we are seeking a highly skilled and motivated Dispatch InsideSales professional to join our team.

Job Summary:

The Dispatch InsideSales Associate will be responsible for communicating daily with customers and drivers, monitoring on-time pickup and delivery of equipment, and serving as the main point-of-contact for company drivers.

Key Responsibilities:
  • Provide exceptional customer service to customers and drivers via phone and email.
  • Dispatch cranes for incoming and outgoing deliveries, ensuring timely and efficient transportation of equipment.
  • Utilize knowledge of crane operations, logistics, and load charts to optimize delivery routes and schedules.
  • Familiarize yourself with DOT oversize/overweight permits and ensure compliance with regulations.
  • Develop and maintain customer contact lists to foster growth and revenue.
  • Work individually in a fast-paced environment, utilizing strong multitasking and organizational skills.
  • Develop and maintain customer relationships, working closely with the outside sales force to gain new customers and maintain existing ones.
Requirements:
  • Proficient in Microsoft 365, including Microsoft Word and Excel.
  • Exceptional relationship-building skills and ability to multitask in a fast-paced environment.
  • Strong customer service communication skills and attention to detail.
  • Ability to work in an office environment, equipment shop environment, or job site, with occasional exposure to noise, fumes, and chemicals.
Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site, with occasional exposure to noise, fumes, and chemicals.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift up to 50 pounds and climb on and off heavy mobile equipment safely.
Travel Requirements:

None or infrequent travel is required for this position.



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