Healthcare Operations Coordinator
4 weeks ago
Company Overview:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We strive to make the health system work better for everyone. Our mission is to help people live healthier lives and improve healthcare outcomes.
Salary: $16.54 - $32.55 per hour (based on local labor markets, education, work experience, certifications, etc.)
Job Description:
We are seeking a Healthcare Operations Coordinator to join our team. The successful candidate will be responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.
Primary Responsibilities:
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Upload a valid Government-issued state ID of patient and patient insurance card
- File and maintain medical records
- Consistently correct registration work queue errors
- Confirm and schedule appointments
- Answer telephone calls promptly and courteously
- Perform referral documentation promptly
- Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
- Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments, and obtaining copies lab results or specialist reports
Requirements:
- High School Diploma / GED (or higher)
- 1+ years of healthcare or customer service-related experience
- Intermediate level of computer proficiency including MS Word, Excel, Outlook, and ability to use multiple web applications
Benefits:
We offer a comprehensive benefits package, including competitive base pay, performance rewards, equity stock purchase, 401(k) contribution, paid time off, and more. We value diversity and inclusion, and we are committed to creating a healthy and inclusive work environment.
Others:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. We are committed to making the health system work better for everyone, regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.
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