Fountain Team Member

1 month ago


San Francisco, California, United States Ghirardelli Chocolate Full time
Ghirardelli's Vision:
As a valued member of our team, you will play a key role in delivering exceptional Guest experiences and showcasing our premium chocolate products. Our Restaurant and Retail division has grown significantly over the past 48 years, with over 700 colleagues working together to achieve our goal of being America's #1 premium chocolate company.

Key Responsibilities:
• Provide outstanding Guest service, ensuring a welcoming and engaging experience for all visitors.
• Maintain detailed knowledge of all products, pricing, and Company History to effectively communicate with Guests and create up-sell opportunities.
• Utilize knowledge of products and pricing to satisfy Guest inquiries and create opportunities for additional sales.
• Follow Food Safety guidelines and maintain a clean and sanitary environment, including table tops, serve ware, floors, and trash receptacles.
• Keep Fountain and Condiment supplies stocked and in good condition, and maintain the storerooms, coolers, and freezers in a clean and orderly fashion.
• Clean windows and mirrors as needed, and maintain the Guest and Employee Washing Facilities in good working order.
• Set up, maintain, and break down the Fountain Area, and replenish toppings and fountain items throughout the day to minimize food waste.
• Maintain the proper level and variety of ice cream flavors, and keep knowledge level current of all fountain products and their required preparation.
• Work as a 'Topper' or 'Scooper' as needed, and perform 'Semi-Table Service' functions to enhance Guest satisfaction.
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