Customer Care Professional

3 days ago


Los Angeles, California, United States City National Bank Full time
Job Summary

CITY NATIONAL BANK is seeking a skilled Client Service Representative to provide exceptional customer service and support to clients. The ideal candidate will have minimum 1 year of contact center experience and 2 years of banking experience.

About the Role:

  • Deliver Outstanding Customer Service: Provide exceptional customer service and support to clients via phone, email, and other communication channels.
  • Analyze and Resolve Complex Issues: Independently analyze and resolve complex operational problems on clients' accounts.
  • Process Transactions and Requests: Process transactions requests such as credit card and loan payments, address change requests, and forwarding maintenance requests to other back-office teams for review and processing.
  • Stay Up-to-Date with Bank Policies and Procedures: Review online manuals to ensure adherence to policy and procedures and remain updated on Bank policies and procedures, new products and services, regulatory compliance and fee changes.

Requirements:

  • Contact Center Experience: Minimum 1 year of contact center experience required.
  • Banking Experience: Minimum 2 years of banking experience required.
  • Technical Skills: Knowledge of banking operations, including debit and credit cards, deposits, wire transfer, lost/stolen checks and cards, telephone transfers, stop payments, marketing support, new business referrals.
  • Soft Skills: Strong customer service skills, ability to remain calm and composed when dealing with challenging and highly charged situations, excellent written/verbal communication skills.

Compensation:

A competitive salary range of $22.27-$33.43 per hour, eligible for bonus and/or commissions. Benefits include comprehensive training, opportunities for career growth and development, and a collaborative work environment.



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