Financial Service Lead

4 weeks ago


Los Angeles, California, United States 00002 Citibank, N.A. Full time

At 00002 Citibank, N.A., we're seeking an exceptional Financial Service Lead to join our team in Los Angeles. As a key member of our branch, you'll be responsible for delivering exceptional service to our internal and external customers while driving sales and service transactions.



About the Role

This role offers a unique opportunity to work in a fast-paced environment, collaborating with our branch team to achieve outstanding results. You'll be the subject matter expert for our branch, providing guidance and support to colleagues while maintaining a high level of customer satisfaction.



Key Responsibilities


  • Customer Service and Sales: Provide exceptional service to our customers, resolving issues and responding to inquiries promptly and effectively. Drive sales and service transactions to deepen client relationships.
  • Sales and Service Skills: Present products and services to customers while educating them on available access channels. Continuously learn new and existing products through sales aids.
  • Leadership and Guidance: Provide leadership and guidance to peer Concierge or Tellers, assigning work and offering technical guidance when needed. Assist and provide coverage for the leadership team by leading by example.
  • Qualifications and Requirements: 1-3 years of relevant experience in customer service, digital engagement, and basic sales/referrals. Excellent verbal and written communication skills, analytical and problem-solving skills, and basic computer and digital tools skills.
  • Education: High School diploma or equivalent.


What We Offer

Citibank offers a competitive salary, with the estimated salary range for this position being $47,000 - $61,000 per annum, depending on experience. In addition to salary, we offer discretionary and formulaic incentive and retention awards, as well as competitive benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.



About Citibank

Citibank is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to diversity and inclusion in the workplace.



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