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Patient Services Coordinator
2 months ago
Overview:
Texas Oncology is seeking a dedicated Patient Services Coordinator to enhance our team. This role will provide essential support to our operations.
As the largest community oncology provider in the nation, Texas Oncology boasts a network of over 600 providers across more than 220 locations in Texas and southeastern Oklahoma.
Our founders were pioneers in community-focused cancer care, believing in the importance of making top-tier cancer treatment accessible to all, allowing individuals to confront cancer with the vital support of their loved ones close by.
Our mission remains steadfast—at Texas Oncology, we leverage advanced technology and research to deliver high-quality, compassionate, evidence-based cancer care, empowering our patients to achieve "More breakthroughs. More victories." in their battle against cancer. Currently, Texas Oncology serves half of all Texans diagnosed with cancer each year.
Why consider a career with us?
Join our team, which plays a pivotal role in providing care to more cancer patients than any other provider in Texas.
We offer a competitive benefits package, including Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan with company matching, a Wellness program that incentivizes healthy living, and numerous other perks such as Tuition Reimbursement, an Employee Assistance program, and discounts at various retailers.
Key Responsibilities:The core duties and responsibilities include, but are not limited to:
Responding to incoming calls and asking pertinent questions to assess patient needs.
Coordinating new patient appointments with the appropriate healthcare provider.
Providing patients with appointment specifics, including time, location, directions, and pre-visit instructions. Documenting call statistics in the New Patient Log. Maintaining and updating physician schedules to ensure proper patient scheduling. Collaborating with triage nurses to accommodate scheduling requests.
Collecting patient demographic, insurance, and other necessary pre-visit information. Inputting patient data into computer systems. Confirming patient insurance eligibility and benefit coverage/co-pays with payers; ensuring pre-authorizations are completed prior to patient visits.
Performing additional duties as assigned.
Qualifications:
The ideal candidate for the Patient Services Coordinator role will possess the following qualifications:
Entry-Level
A High School diploma or equivalent is required.
An Associate's degree in Finance, Business, or four years of revenue cycle experience is preferred.
A minimum of three (3) years of experience as a medical receptionist, including familiarity with insurance forms and scheduling software, is required.
Knowledge of the practice's personnel, daily operations, and scheduling is advantageous.
Proficiency in computer systems and Microsoft Office (Outlook, Word, and Excel) is essential.
Must successfully complete required e-learning courses within 90 days of starting the position.
Demonstrates Adaptability:
Exhibits confidence in handling daily work challenges; is willing and able to adjust to multiple demands and shifting priorities; shows flexibility.
Shows Work Commitment:
Sets high performance standards and works efficiently to meet them.
Commits to Quality:
Emphasizes the importance of delivering quality services.
Senior Level (in addition to Entry-Level requirements)
A minimum of two (2) years of experience as a patient services coordinator is required.
Physical Demands:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While performing the duties of this job, the employee is required to be present at the workplace during scheduled business hours and is regularly required to sit or stand and communicate effectively.
This role requires a full range of body motion, including handling and lifting patients, manual dexterity, and eye-hand coordination. It involves standing and walking for extended periods and occasionally lifting and carrying items weighing up to 40 lbs. Corrected vision and hearing within normal ranges are necessary.Work Environment:
The work environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic setting.
