Warranty Request Specialist
2 weeks ago
We are looking for a skilled Warranty Request Specialist to join our team at J.F. Shea. In this role, you will be responsible for handling all aspects of warranty requests, from initial contact to resolution. Your goal will be to ensure that every customer interaction is positive and exceeds expectations.
As a Warranty Request Specialist, you will work closely with our Customer Service Rep to schedule appointments and resolve issues efficiently. You will also be responsible for communicating with customers via phone, email, or in person, providing them with accurate and timely information about their warranty requests.
Key Responsibilities:
- Handle all aspects of warranty requests, from initial contact to resolution
- Work closely with the Customer Service Rep to schedule appointments
- Communicate with customers via phone, email, or in person
- Provide accurate and timely information to customers
Requirements:
- High school diploma required; bachelor's degree or equivalent preferred
- Three years of customer service experience, preferably in the homebuilding industry
- Proficiency with MS Word, Excel, and Outlook; ability to quickly learn database software programs
Salary Estimate: $45,000 - $55,000 per year
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