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Technical Support Specialist
2 weeks ago
Becoming a Field Technical Support Specialist with BCforward is an exciting opportunity for IT professionals looking to grow their careers in a dynamic and innovative environment. Our team provides end-user support services, troubleshooting technical issues, and ensuring seamless system functionality.
The successful candidate will work closely with our clients to deliver exceptional service experiences, collaborating with cross-functional teams to drive business outcomes. As a key member of our field support team, you will contribute to the development and implementation of comprehensive IT strategies that align with business objectives.
About the Role
This Field Technician Position requires a strong foundation in PC troubleshooting, hardware and software repair, and customer interaction skills. You will be responsible for diagnosing and resolving technical issues related to corporate-issued desktops, laptops, mobile devices, peripherals, and accessories. Additionally, you will perform LAN/WAN issue troubleshooting, demonstrating a solid understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Key Responsibilities
- Troubleshoot and resolve technical issues related to hardware and software
- Collaborate with cross-functional teams to drive business outcomes
- Provide exceptional customer service experiences
- Participate in the development and implementation of comprehensive IT strategies
Requirements
- 2-5 years of experience in a corporate Information Technology department providing end-user support
- Strong customer interaction skills, including active listening and empathetic listening
- Ability to communicate complex technical information to both technical and non-technical stakeholders
- Demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies
What We Offer
- Competitive hourly rate ($22/hr - $25/hr)
- Comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k
- Opportunities for career growth and professional development
About BCforward
Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, our 6,000 consultants support more than 225 clients globally. We champion the power of human potential to help companies transform, accelerate, and scale.