Customer Service Representative
4 weeks ago
We are seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.
Key Responsibilities:
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Work as a team to provide excellent customer service and meet corporate objectives
Requirements:
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment:
- Use of telephones, computers, and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits:
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
Starting Rate: $12.00/Hourly
Piedmont Airlines is an equal opportunity employer and welcomes applications from all qualified candidates.
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