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Desk Clerk Supervisor

2 months ago

Chicago, Illinois, United States Thresholds Full time
About the Role

We are seeking a highly motivated and compassionate Desk Clerk Supervisor to join our team at Thresholds Homeless Outreach Program's Safe Haven location. As a key member of our staff, you will play a vital role in ensuring the safety and well-being of our clients and staff.

Key Responsibilities
  • Lead a team of Desk Clerks and provide guidance and support to ensure excellent client service.
  • Conduct wellness checks, provide de-escalation, and communicate with clinical teams to support client recovery.
  • Create and manage the desk clerk schedule, including contacting substitutes and providing coverage when needed.
  • Participate in the interviewing, hiring, and onboarding process for new desk clerk staff, and provide ongoing supervision to your team.
  • Support location needs by distributing mail, submitting work orders, preparing units for move-ins, and conducting safety drills.
Requirements
  • Passion for mental health advocacy and excellent communication and teaching skills.
  • Adaptability to staff and client needs, strong time management, organization, and problem-solving skills.
  • At least 21 years old, high school diploma or GED certificate, and work availability including Sundays and Mondays 7:00 AM - 3:00 PM and Tuesday, Wednesday, and Thursday 9:00 AM - 5:00 PM.
What We Offer
  • Competitive pay - Base Rate: $20.25 hourly / $42,120 annually.
  • Generous PTO, dental insurance, vision insurance, choice of 4 medical insurance plans, 403(b) retirement plan with 3% employer match, robust employee assistance program, and cell phone reimbursement.
About Thresholds

Thresholds is a mission-driven agency committed to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

We are a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.