Healthcare Coordinator
1 month ago
VNA Health is seeking a highly skilled Intake Coordinator to join our team. As an integral member of the Intake Department, you will play a crucial role in converting referrals to successful admissions by providing exceptional customer service and maintaining high standards of quality in work product.
Key Responsibilities:- Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
- Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
- Respond to all inquiries of internal and external customers in a timely, accurate, and professional manner.
- Demonstrate comprehensive working knowledge of VNA Health's programs and services, including associated regulations and payment sources, and communicate them effectively to constituents.
- Maintain strong proficiency in external data systems.
- Comply with applicable Joint Commission standards.
- Maintain high standards of customer service at all times, with particular focus on responsiveness and facilitating solutions.
- Bachelor's degree preferred.
- Office and/or customer service experience required - experience in home health, hospice, personal care services a plus.
- Good critical thinking skills to assess situations and recommend solutions.
- High attention to detail and strong organizational skills.
- Exceptional communication skills, including strong listening skills, ability to respectfully and succinctly convey information to diverse constituents.
- Excellent customer service focused on respectful and responsive solutions.
- Ability to juggle a variety of tasks in fast-paced environment while clearly defining priorities and managing time efficiently.
- Ability to stay focused and to maintain a high degree of accuracy with repetitive tasks.
- Ability to stay calm and respectful in crises and challenging situations.
- Self-directed and requires minimal supervision.
- Excellent information technology skills.
- Passionate about VNA Health's mission and upholds the agency's core values of compassion, integrity, teamwork, and excellence.
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Healthcare Coordinator
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Unit Coordinator PD
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