Parts Advisor

1 month ago

Raleigh, North Carolina, United States Tesla Full time
Job Summary

Tesla is seeking a highly organized and detail-oriented Parts Advisor to join our team. As a key member of our service operations, you will play a critical role in ensuring the smooth delivery of parts to our customers.

Key Responsibilities
  • Parts Sourcing and Allocation: Source parts from distribution centers and other service center locations, and allocate them to vehicle service appointments in a timely and efficient manner.
  • Inventory Management: Monitor inventory levels within the parts system, communicate parts updates and availability with relevant team members, and ensure that all parts are properly documented and tracked.
  • Appointment Preparation: Review upcoming appointments and ensure that all necessary parts are prepared and documented in our system. Prepare internal orders for shipment to other service center locations as needed.
  • Warranty and Returns: Process and return warranty part shipments for quality assurance, including handling hazardous materials and high-voltage batteries.
  • Stock Management: Systematically receive, inspect, and put away stock and special-order parts, ensuring that all parts are properly stored and organized.
  • Supplier Collaboration: Escalate parts issues from internal or external suppliers in collaboration with the Regional Parts Manager, acting as a point of contact to vendors and providing constructive feedback to contribute to future improvements.
  • Parts Transportation: Pick up and transport parts using a van or forklift, engaging third parties when necessary.
Requirements
  • Communication and Teamwork: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
  • Organizational Skills: Ability to thrive in a team-based environment and achieve common goals, effectively handling multiple priorities, organizing workload, and meeting deadlines.
  • Language and Technical Skills: Able to communicate, read, and write effectively in the English language on all levels, and proficient in Microsoft Office.
  • Physical Demands: Valid driver's license required and ability to obtain appropriate state licensing, where applicable. Ability to perform repetitious duties, including regularly lifting up to 25 lbs., sitting, bending, and standing for long periods of time.
  • Visual Requirements: Specific vision abilities required, including the ability to identify parts, operate systems, and identify potential safety hazards in the parts department.
Benefits
  • Aetna PPO and HSA plans, including two medical plan options with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both with options that have a $0 paycheck contribution.
  • Company-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company-paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.

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