Receptionist

5 days ago

Minneapolis, Minnesota, United States MSCCN Full time
Job Title: Receptionist

At MSCCN, we are committed to delivering exceptional healthcare in a setting where we specialize in innovation.

We continually aim to improve our patients' lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients' needs.

Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies, and to train tomorrow's physicians.

Clinical trials advance our clinical services, bringing the very newest ideas in patient care.

We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis.

Responsibilities:
  • Direct and support patients and families throughout the perioperative period.
  • Assist with the delivery of clear and timely patient, family, and perioperative staff communications.
  • Ensure families and friends of patients have a resource for assistance with a variety of needs.
  • Assist the surgical team in communicating information and updates during surgical procedures.
  • Provide a welcoming and supportive environment to families in the Surgery Lounge.
  • Greet patients and visitors when they enter the surgery area and direct the admitting process.
  • Update family and friends on patient's status in the surgery process.
  • Coordinate communication between the physician, the clinical staff, and the patient's family through the surgery process.
  • Keep the surgery lounge supplies updated and available.
  • Makes rounds throughout the day seeking to proactively assist visitors by answering questions and providing information, education, and resources as needed during the family's time in Periop.
  • Demonstrate respect for others and conduct self in calm, purposeful, and professional manner.
  • Demonstrate and have knowledge of principles of growth and development skills necessary to successfully accomplish job requirements, including age-specific competencies where appropriate.
  • Respect the confidentiality of all information by sharing information only with those who need to know.
  • Understand and follows safety procedures specifically related to job duties.
  • Demonstrate functional knowledge of emergency plans and utilize proper infection control techniques.
  • Communicate verbal and written information in a clear, concise, accurate, and timely manner appropriate to patient/family needs.
  • Demonstrate ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
  • Continuously work to improve skills and interpersonal relationships and contribute to a safe work environment.
  • Continuously create an exceptional experience with patients, families, providers, and peers.
  • Complete all initial and annual required learning relevant to the role.
  • Is punctual and complies with department standards regarding attendance and punctuality.
  • Use time effectively and actively participate in unit productivity and quality improvement initiatives of department.
  • Comply with all relevant laws, regulations, and policies.
  • Comply with all Fairview and departmental standards, policies, and procedures.
  • Act in accordance with the Fairview Commitments and the Safety Always behaviors.

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