Senior Director of Clinical Operations
1 week ago
The Senior Director, Clinical Operations Oversight is a critical member of our team at Blue Shield of California. This role is responsible for ensuring clinical and operational program integrity and compliance with state and federal regulatory standards and accreditation standards.
Key Responsibilities- Directs projects, initiatives, regulatory sanctions, executive-sponsored initiatives, regulatory audits or exams, internal audits, accreditations, on-site reviews, risk assessments; audit planning, conducting mock audits, conducting audit training, managing audit evidence preparation, assessing audit preparedness.
- Develops strategic plans, makes recommendations to leadership; designs/implements annual compliance plan.
- Develops strong relationships with key leaders to identify and address regulatory risks and failures. Accountable for action plans designed to fully mitigate risk(s).
- Reviews and analyzes regulations to determine the impact on plan clinical operations and identifies the need for new or revised policies, procedures, plan documents.
- Establishes an annual audit work plan for ongoing review of all health-related clinical operations including behavioral health to ensure regulatory compliance standards are met and any issues found are corrected.
- Collaborates with the delegation oversight program for auditing, reporting, and monitoring delegation activities; develop and implement the audit schedule and corrective action plan process; participating in delegation joint operational meetings.
- Designs regulatory compliance training and materials; Reviews and develops regulatory policies and procedures from compliance perspective and maintains annual review and management of policies and procedures.
- Oversees communications and reporting with the regulatory agencies such as DMHC filing submissions, regulatory reporting, and ad-hoc requests.
- Participates in the DMHC and DHCS regulatory meetings and maintains relationships with the regulatory agencies.
- Updates key management staff of new or updated regulatory changes/developments of new managed care legislative initiatives on functional areas.
- Prepare and submit routine regulatory reports and analysis to include, but not limited to, Department of Health Care Services (DHCS); Department of Managed Health Care (DMHC); the California Department of Public Health (CDPH); Centers for Medicare and Medicaid Services (CMS).
- Requires a Bachelor's degree, and a minimum of 12 years prior relevant experience in a managed care healthcare setting with experience in Compliance, HIPAA/Privacy, FWA and/or Regulatory Affairs operations preferred, including 6 years of management experience.
- Master's degree in relevant field preferred (e.g., MHA, MBA, MPH or similar).
- Certificate of Healthcare Compliance (CHC) preferred.
- Expert knowledge of state regulatory requirements under Department of Managed Health Care and Department of Health Care Services.
- Expert knowledge of privacy laws applicable to health plans.
- Strong analytical skills, including the ability to interpret and determine the impact of complex laws, regulations, and other documents.
- Knowledge of regulatory external audits, internal auditing and effective implementation, control, and monitoring processes.
- Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels both inside and outside the Health Plan.
- The ability to independently achieve objectives and resolve issues under ambiguous circumstances is a must.
- Strong decision-making, organizational, planning, and problem-solving skills, and communication skills are needed to effectively interact with staff, team members and others in a professional and tactful manner.
- Ability to supervise staff in a manner that maximizes employee performance and business results.
- Strong presentation skills with the ability to tailor presentations to a specific audience, and address and interact with large groups.
Blue Shield of California offers a competitive salary range of $ to $ for this role in California.
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