Coffee Service Director

3 weeks ago


New York, New York, United States Eataly North America Full time

Job Summary

The Coffee Service Director will assist in supervising and running the daily operations of our QSR counters, maintaining high hospitality standards and ensuring seamless guest experiences. This role reports directly to the Store Operations Manager and Store Director and supervises the QSR staff, including service leads, baristas, and sales associates.

  • Maintain a steady leadership presence on the floor, interacting with guests, team members, and vendors to ensure smooth operations and high hospitality standards.
  • Collaborate closely with the Store Director on administrative and financial duties.
  • Train, motivate, mentor, and organize team members.
  • Estimate food and beverage needs, requisition or purchase supplies, and receive and check orders to ensure specifications.
  • Monitor inventory, check orders, and distribute supplies as needed throughout the department.
  • Manage transactions and ensure accurate accounting.
  • Record shift notes and assist with scheduling as needed.
  • Ensure compliance with quality, health, safety, and sanitation standards.
  • Document and investigate employee and guest incidents.


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