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Key Account Specialist

2 months ago

Marshfield, Wisconsin, United States Nelson-Jameson, Inc. Full time
About the Role

We are seeking a highly skilled and motivated Key Account Specialist to join our team at Nelson-Jameson, Inc. As a Key Account Specialist, you will play a critical role in supporting our key accounts and driving business growth.

Key Responsibilities
  • Account Management: Collaborate closely with Key Account Managers, Outside Account Managers, and the Executive team to provide inside support for key accounts.
  • Strategic Alignment: Work with key account customers to achieve strategic account alignment, expanded product offers, and growth goals.
  • Customer Engagement: Maintain strong customer engagement through regular communication, addressing customer needs swiftly, and ensuring smooth transactions for quotes, orders, and returns.
  • Business Development: Identify and mitigate risks to business relationships, either by enhancing relationships or addressing service gaps.
  • Reporting and Analysis: Create detailed, actionable reports on account performance and customer satisfaction, and identify trends by monitoring customer behavior, market conditions, and performance metrics.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 2 years of B2B Inside Sales or Food Manufacturing experience.
  • Skills: Passion for serving customers in a timely manner, extraordinary attention to detail, strong organization and time management skills, ability to multitask, effective communication skills, and willingness to accept coaching.
  • Technical Skills: Proficient with ERP, CRM, Microsoft Office, and basic computer skills.
Why Nelson-Jameson, Inc.

We offer a comprehensive benefits package and a competitive compensation package, including a base salary and variable compensation with a pathway to $95,000 in total compensation.