Disputes Supervisor Intake Specialist
4 weeks ago
Fifth Third Bank is seeking a highly skilled Disputes Supervisor Intake to join our team. As a key member of our operations team, you will be responsible for leading a team of inbound call center agents in a specialized disputes team.
Key Responsibilities:- Provide leadership and guidance to a team of agents in a fast-paced call center environment.
- Ensure agents meet all regulatory and call servicing or case requirements.
- Monitor call center activity to ensure customer service and production standards are met.
- Conduct call monitoring and provide feedback to agents to support performance goals.
- Oversee and assist in resolving escalated operational and customer service issues.
- Identify gaps in service and propose solutions to improve the customer experience.
- Recommend system modifications for process improvements.
- Manage team performance and develop strategies to exceed department Key Performance Metrics.
- Bachelor's degree or equivalent experience.
- Fluent in the Spanish Language.
- Minimum of 1 year supervisory/management experience in an operations environment or Call Center.
- Experience in check, credit card, and/or debit card fraud preferred.
- Working knowledge of Bank Deposit Regulatory requirements, Regulation E, and the Uniform Commercial Code.
- Demonstrated leadership skills in creating an environment where employees are excited, engaged, and capable of delivering optimum performance.
Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.
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Intake Coordinator
4 weeks ago
Grand Rapids, Michigan, United States Mel Trotter Ministries Full timeJob SummaryMel Trotter Ministries is seeking a compassionate and detail-oriented Intake Specialist to join our team. As the first point of contact for individuals seeking assistance, you will play a critical role in guiding them through the intake process with care and understanding.As an Intake Specialist, you will collaborate with colleagues to ensure a...
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Intake Coordinator
3 weeks ago
Grand Rapids, Michigan, United States The Salvation Army Central Territory Full timeJob Summary: The Salvation Army Central Territory is seeking a highly motivated and compassionate Intake Specialist to support our mission of providing assistance to those in need. As an Intake Specialist, you will play a critical role in responding to requests for assistance, screening and prioritizing needs, and facilitating access to resources.Key...
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Intake Specialist
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Grand Rapids, Michigan, United States The Salvation Army USA Central Territory Full timeJob Summary: The Salvation Army USA Central Territory seeks a skilled Intake Specialist to support our mission by responding to, screening, and prioritizing requests for assistance. This role requires excellent customer service skills, strong communication abilities, and a passion for helping others.Key Responsibilities:Provide exceptional customer service...
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Psychiatric Triage/Intake Nurse
3 weeks ago
Grand Rapids, Michigan, United States Universal Health Services Full timeAbout the Role:We are seeking a skilled Registered Nurse to join our team at Forest View Hospital, a private 108-bed psychiatric facility serving children, adolescents, and adults. As a Psychiatric Triage/Intake Registered Nurse, you will work closely with other Admissions and Referral Center (ARC) staff, physicians, and patients and their families to...
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Front Desk Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Homewood Grand Rapids Full timeJob Summary:The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager in maximizing room revenue and occupancy. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under...
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Recovery Support Specialist
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Grand Rapids, Michigan, United States The Salvation Army Central Territory Full timeJob Summary:As a Recovery Support Specialist with The Salvation Army Central Territory, you will play a vital role in maintaining a safe and orderly recovery environment for clients, staff, visitors, and guests. Your primary duties will include observing people, places, and events, and reporting or correcting situations detrimental to the status quo.Key...
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Accounts Payable Specialist
3 weeks ago
Grand Rapids, Michigan, United States Davenport University Full timeJob Summary:As an Accounts Payable Specialist at Davenport University, you will play a vital role in ensuring the timely and accurate processing of invoices and payments. This position requires strong organizational and communication skills, as well as the ability to work effectively in a team environment.Key Responsibilities:Process invoices and coordinate...
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Financial Operations Specialist
3 weeks ago
Grand Rapids, Michigan, United States Yoh Full timeJob Summary:The Billing Specialist will be responsible for managing financial and operational tasks, including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout of service activities.This role requires close interaction with the Area Service Manager and assigned service staff to ensure timely and...
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Evening Campus Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Wedgwood Christian Services Full timeJob Title: Evening Campus SupervisorJob Summary:The Evening Campus Supervisor is responsible for managing the operations of all residential units during evening and weekend hours. This role requires strong leadership and communication skills, as well as the ability to work effectively with interdisciplinary teams.Key Responsibilities:Make regular rounds to...
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Youth Care Specialist
3 weeks ago
Grand Rapids, Michigan, United States Bethany Full timeUC Youth Specialist - Job SummaryAt Bethany, we are committed to providing exceptional care to unaccompanied refugee and immigrant children. As a UC Youth Specialist, you will be one of the first to welcome these children when they arrive at the program, helping them feel safe and assessing their needs.Responsibilities:* Providing care, safety, and...
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UC Youth Specialist
4 weeks ago
Grand Rapids, Michigan, United States Bethany Full timeAbout the RoleWe are seeking a dedicated and compassionate UC Youth Specialist to join our team at Bethany. As a UC Youth Specialist, you will play a vital role in providing care, safety, and supervision to unaccompanied refugee and immigrant children.Key ResponsibilitiesProvide care, safety, and supervision of residents at bedtime and early morningMentor...
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Front Desk Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Homewood Grand Rapids Full timeJob Summary:The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk Manager and/or...
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Outpatient Therapist
4 weeks ago
Grand Rapids, Michigan, United States Adecco Full timeJob SummaryThe Outpatient Clinician will conduct intake assessments and provide individual, family, and multi-systems therapy for assigned clients. The role requires participation in biweekly individual supervision and bimonthly group team meetings. The employee will develop treatment-related documents, coordinate transfer and discharge processes, and...
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UC Youth Specialist
3 weeks ago
Grand Rapids, Michigan, United States Bethany Full timeUC Youth Specialist - Refugee SupportAt Bethany, we're committed to providing exceptional care to unaccompanied refugee and immigrant children. As a UC Youth Specialist, you'll be part of a team that takes action to ensure these children feel safe and supported. Your responsibilities may include:Providing care, safety, and supervision of residents at bedtime...
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UC Youth Specialist
3 weeks ago
Grand Rapids, Michigan, United States Bethany Full timeAbout the Role:We are seeking a dedicated UC Youth Specialist to join our team at Bethany in Grand Rapids, MI. As a UC Youth Specialist, you will be part of a team that provides exceptional care to unaccompanied refugee and immigrant children.Responsibilities:Provide care, safety, and supervision of residents at bedtime and early morning.Mentor and provide...
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Psychiatric Nurse Specialist
4 weeks ago
Grand Rapids, Michigan, United States Universal Health Services Full timeJob SummaryWe are seeking a highly skilled Psychiatric Triage/Intake Registered Nurse (RN) to join our team at Forest View Hospital. As a key member of our Admissions and Referral Center (ARC), you will work closely with patients, families, and healthcare professionals to provide exceptional care and support during the intake process.Key...
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Aerospace Plating Specialist
4 weeks ago
Grand Rapids, Michigan, United States AtWork Group Full timeAerospace Plating SpecialistAt AtWork Group, we are seeking a skilled Aerospace Plating Specialist to join our team. As a key member of our operations team, you will be responsible for preparing parts for plating and other coatings in a fast-paced aerospace environment. Key Responsibilities:Prepare parts for plating and other coatings using various...
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Youth Care Specialist
3 weeks ago
Grand Rapids, Michigan, United States Bethany Full timeJob SummaryWe are seeking a dedicated and compassionate Youth Specialist to join our Independent Living Plus (ILP) program. As a key member of our team, you will provide care and supervision to residents, ensuring their safety and well-being. Your role will involve mentoring and providing therapeutic support to residents, helping them feel safe and assessed...
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Case Support Specialist
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Grand Rapids, Michigan, United States Bethany Full timeJob SummaryThe Case Support Specialist is a vital role at Bethany, where we strengthen and preserve families, support displaced people, and find safe, loving families for children who need them. As a Case Support Specialist, you will assist Case Managers with documentation, client contact, and foster parent contact processes. This position requires strong...
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Nurse Liaison Specialist
4 weeks ago
Grand Rapids, Michigan, United States Gentiva Hospice Full timeAbout Gentiva HospiceGentiva Hospice is a leading provider of hospice care services, dedicated to delivering compassionate and personalized care to patients and their families. Our team of experienced clinicians and caregivers work together to provide comprehensive support, addressing the physical, emotional, and spiritual needs of our patients.Job SummaryWe...