Telecommunications Specialist II

2 days ago

Tyler, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
As a Telecommunications Specialist II with the Texas Department of Aging & Disability Services, you will play a critical role in ensuring the reliable operation of our telecommunications infrastructure. This includes installing, operating, diagnosing, and resolving voice, data, digital, wireless, and video telecommunications problems. You will work under general supervision, with moderate latitude for the use of initiative and independent judgment. Your expertise will be essential in maintaining the HHS enterprise, its business needs, and the Enterprise Telecommunications Services (ETS) program. You will work on installation and support of servers, computers, hardware, software, network, and telecommunication related systems. You will also develop and maintain reports using various software products on supported systems or proposed business solutions. You will recommend changes to improve system operations and reduce trunk and circuit costs. You may supervise the work of others and provide staff training. You will work under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Key Responsibilities:
* Maintain oversight and administration of telecommunications systems supporting multiple agencies (HHSC, DSHS, and DFPS). * Support over 26 Regional sites and travel to locations as required. * Monitor ticket system and primarily perform telecom network support remotely, directly and in joint efforts with third party vendors for problem resolution. * Review small to intermediate floor plan layouts as provided by Regional Administration Services (RAS) of new or existing building remodeling projects, modifications, and/or expansion to existing facilities to assure that Telecom Equipment will be housed appropriately. * Communicate with RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager) and Vendors, providing appropriate judgments and evaluations, applies technical expertise and skills, and determines telecom needs, plans, and coordinates accordingly for equipment delivery and implementation. * Write and maintain reports citing work progress during meetings and site visits. * Routinely keep RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager), and Vendors informed of project progress to meet target goals. * Keep reports in software and hardcopy formats to communicate floor plan reviews with appropriate owners. * Serve as SME during Regional meetings, scan calls, and conferences with RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager). * Participate in statewide scan calls with other RTS's and State Office Telecom leads to discuss telecom issues, statewide projects, and plans for upcoming telecom mandates. * Perform Telecom assignments and functions mobile as directed by RITM when necessary, using VPN from on-site and/or from home. * Assume responsibility for all state property issued for telecom support. * Complete department forms such as time records, travel vouchers and ticketing system updates in a timely manner. * Maintain daily communication with IT Team, customers, and Vendors, for reported incidents, work requests, and opens tickets as needed. * Oversee and supervise the activities of Vendor technicians and provide technical support or guidance as necessary and supervises related issues including managing predetermined and scheduled work. * Review contractual performance to ensure vendor compliance by overseeing vendor troubleshooting and problem resolution progress. * Expeditiously escalate trouble calls with third party vendors when appropriate and promptly inform upper management and customers and provide routine updates to all parties. * May conduct special fact-finding reports and coordinate repair of phone lines used by office equipment such as printers, fax and post meter machines, fire, and security systems, and recommend resolutions to RITM and RAS as appropriate. * Analyze and test new or existing procedures, new or existing telecommunications systems or programs for efficiency and effectiveness and consults with management for appropriate action. * Assist State Office Telecom leads in analyzing and defining agency disaster recovery responsibilities and procedures. Coordinate, plans, and schedules the installation or training for new or revised telecommunications systems. * Provide technical expertise for proposed system modifications. * Maintain system databases and yearly equipment inventories. * Prepare material requests and plots time requirements for telecommunication projects such as cabling for voice drops and electrical power needs. * Assist in resolving Service Level Agreement issues by defining causes of errors and recommending appropriate responses. * Seek State Office Telecom and peer guidance as necessary, attends workshops, seminars, and training to keep abreast of business progress and changes. * Communicate orally and in writing and establish and maintain an effective working relationship with customers, vendors, coworkers, and management in a team atmosphere. * Perform related work as assigned by RITM. * Other duties as assigned include but not limited to actively participating and/or serving in a supporting role to meet agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation and other IT requirements such as LAN/WAN cabling and related IT network equipment setup. Must maintain an acceptable driving record in accordance with agency policy. Requirements:
* Ability to work with Microsoft products (i.e., Outlook, Word, Excel); Effective use of personal computer. * Ability to use a ticketing system. Experience using Remedy is preferred but not required. General working knowledge of PBX systems. * Knowledge of data processing and telecommunications principles, equipment, procedures, terminology, standards, and wiring technologies of network operating systems; Skill in using telecommunications test equipment and applicable software. * Ability to use VPN connectivity. * Ability to interpret small to intermediate building floor plan layout and construction documents. * Ability to coordinate, install, operate, and evaluate telecommunications equipment; to analyze, diagnose, and resolve telecommunications problem's ability to articulate telecom related issues during meetings with Directors, Program Managers, Customers, Vendors, and coworkers. * Ability to work independently and as a team member. Skill in organizing and analyzing information. Ability to lift to 30lbs. * Ability to supervise the work of others including contractors and vendors. Can travel as work dictates. * Ability to adapt to schedule changes and to travel after hours and/or stay overnight on short notice. * General knowledge of Federal Communications Commission policies and procedures.

  • Telecommunications Specialist II

    4 weeks ago

    Tyler, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly skilled Telecommunications Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will be responsible for installing, operating, diagnosing, and resolving voice, data, digital, wireless, and video telecommunications problems.Key Responsibilities:Maintain oversight and...

  • Telecommunications Specialist II

    1 week ago

    Tyler, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly skilled Telecommunications Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will be responsible for installing, operating, diagnosing, and resolving voice, data, digital, wireless, and video telecommunications problems.Key Responsibilities:Maintain oversight and...

  • Telecommunications Specialist

    4 weeks ago

    Tyler, Texas, United States HEALTH AND HUMAN SERVICES COMMISSION Full time

    Job Title: Telecommunications SpecialistJoin the HEALTH AND HUMAN SERVICES COMMISSION team as a Telecommunications Specialist, responsible for the configuration and repair of telecom infrastructure, including video, data, and voice communication systems.Key Responsibilities:Maintain oversight and administration of telecommunications systems supporting...

  • Telecommunications Specialist

    1 month ago

    Tyler, Texas, United States HEALTH AND HUMAN SERVICES COMMISSION Full time

    Job SummaryWe are seeking a highly skilled Telecommunications Specialist to join our team at the HEALTH AND HUMAN SERVICES COMMISSION. As a key member of our IT department, you will be responsible for installing, operating, diagnosing, and resolving complex telecommunications problems.Key ResponsibilitiesInstall and repair voice, data, digital, wireless, and...

  • Health Information Specialist II

    3 days ago

    Tyler, Texas, United States CIOX Health Full time

    Job Title: Health Information Specialist IIAt CIOX Health, we are seeking a highly skilled Health Information Specialist II to join our team. As a Health Information Specialist II, you will play a critical role in ensuring the accuracy and confidentiality of patient health information.Responsibilities:Process and manage patient health information requests in...

  • Network Administrator II

    17 hours ago

    Tyler, Texas, United States Christus Health Full time

    Job SummaryThe Network Administrator II plays a crucial role in maintaining and supporting data network infrastructure, including WAN/LAN/wireless systems. This position requires strong technical knowledge and experience in networking devices, protocols, and architectures. The ideal candidate will have excellent analytical and problem-solving skills, as well...

  • Health Information Specialist II

    1 day ago

    Tyler, Texas, United States CIOX Health Full time

    Job Title: Health Information Specialist IIAt CIOX Health, we are seeking a highly skilled Health Information Specialist II to join our team. This role is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product...

  • Patient Access Educator II

    2 weeks ago

    Tyler, Texas, United States Christus Health Full time

    Job SummaryThe Patient Access Educator II - Clinical Training Specialist develops, implements, and maintains formal new hire orientation and ongoing training programs for the Patient Access department at Christus Health. This role focuses on associate development to achieve data integrity as it relates to managing receivables and maximizing reimbursement.Key...

  • Level II NDT Field Specialist

    2 days ago

    Tyler, Texas, United States Precision Group Inc Full time

    Job SummaryThe Level II Technician will perform calibrations, Nondestructive Tests, and evaluations for acceptance or rejection determinations according to written instructions and record results. This role requires a high level of technical expertise and attention to detail.Key ResponsibilitiesSet up and calibrate equipment according to established...

  • Training Specialist II

    2 weeks ago

    Tyler, Texas, United States Christus Health Full time

    Job SummaryThe Principal Trainer II is a key member of our training team, responsible for designing and delivering high-quality training programs for our healthcare professionals. This role requires a strong understanding of adult learning principles, healthcare industry knowledge, and expertise in instructional design and delivery.Key...

  • Training Specialist II

    2 weeks ago

    Tyler, Texas, United States Christus Health Full time

    Job SummaryThe Principal Trainer II is a key member of our training team, responsible for designing and delivering high-quality training programs for our healthcare professionals. This role requires a strong understanding of adult learning principles, healthcare industry knowledge, and expertise in instructional design and delivery.Key...

  • Otolaryngology Specialist

    2 days ago

    Tyler, Texas, United States Archway Physician Recruitment Full time

    ENT - Head and Neck Surgical Oncology Opportunity in Tyler, TXWe are seeking a skilled Otolaryngologist to join our growing, employed practice in Tyler, TX. As a specialist in Head and Neck Surgical Oncology, you will be part of a dynamic team of healthcare professionals dedicated to delivering exceptional patient care.About the OpportunityFaculty position...

  • Public Health Social Worker II

    1 month ago

    Tyler, Texas, United States Texas Department of Aging & Disability Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Social Services Specialist II to join our team at the Texas Department of Aging & Disability Services. As a key member of our team, you will be responsible for providing complex and comprehensive public health social work and case management services to children with special health care needs and...

  • Network Systems Administrator

    3 days ago

    Tyler, Texas, United States CHRISTUS Health Full time

    Job SummaryThe Network Administrator II plays a crucial role in maintaining and supporting data network infrastructure. This includes WAN/LAN/wireless systems, as well as performing maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The ideal candidate will have strong technical knowledge and experience in routers,...

  • Quality Assurance Specialist

    3 weeks ago

    Tyler, Texas, United States TechServ Engineering Full time

    About the RoleAs a Quality Control Technician within the Telecommunications Design Team at TechServ, you will play a crucial role in ensuring the highest quality standards are met in the production of CAD-based network engineering designs. This position requires a blend of technical expertise, attention to detail, and a commitment to continuous...

  • Administrative Support Specialist

    4 weeks ago

    Tyler, Texas, United States Brookshire Grocery Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant II to provide administrative support to our logistics leaders.Key ResponsibilitiesCoordinate new partner hiring events and onboardingsAssist with paperwork and documentationProvide administrative support to logistics leadersRequirementsExcellent communication and...

  • Hospital Medicine Physician Assistant

    4 weeks ago

    Tyler, Texas, United States SCP Health Full time

    Hospital Medicine OpportunitySCP Health is seeking a skilled Hospital Medicine Physician Assistant or Nurse Practitioner to join our team at CHRISTUS Mother Frances Hospital-Tyler-HM in Tyler, TX.About the RoleBeds: 498Trauma-Level IIActive Emergency Department with day and night admissionsClosed ICUNo procedures requiredAvailable subspecialty support from a...

  • Clinical Nutrition Specialist

    4 weeks ago

    Tyler, Texas, United States CHRISTUS Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Dietician II to join our team at CHRISTUS Health. As a key member of our healthcare team, you will be responsible for providing comprehensive nutrition assessments and care planning for patients and residents with special needs.Key ResponsibilitiesDevelop and implement nutrition plans tailored to individual...

  • Clinical Nutrition Specialist

    2 weeks ago

    Tyler, Texas, United States Christus Health Full time

    Job Summary:We are seeking a skilled Clinical Dietitian II to join our team at Christus Health. As a key member of our healthcare team, you will be responsible for providing comprehensive nutrition assessments and care planning for patients and residents with special needs.Key Responsibilities:Develop and implement individualized nutrition plans, taking into...

  • Clinical Nutrition Specialist

    1 month ago

    Tyler, Texas, United States Christus Health Full time

    Job Summary:We are seeking a skilled Clinical Dietitian II to join our team at Christus Health. As a key member of our nutrition services team, you will be responsible for providing comprehensive nutrition assessments and care planning for patients and residents with special needs.Key Responsibilities:Develop and implement individualized nutrition plans,...