Telecommunications Specialist II

1 month ago

Tyler, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
As a Telecommunications Specialist II with the Texas Department of Aging & Disability Services, you will play a critical role in ensuring the reliable operation of our telecommunications infrastructure. This includes installing, operating, diagnosing, and resolving voice, data, digital, wireless, and video telecommunications problems. You will work under general supervision, with moderate latitude for the use of initiative and independent judgment. Your expertise will be essential in maintaining the HHS enterprise, its business needs, and the Enterprise Telecommunications Services (ETS) program. You will work on installation and support of servers, computers, hardware, software, network, and telecommunication related systems. You will also develop and maintain reports using various software products on supported systems or proposed business solutions. You will recommend changes to improve system operations and reduce trunk and circuit costs. You may supervise the work of others and provide staff training. You will work under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Key Responsibilities:
* Maintain oversight and administration of telecommunications systems supporting multiple agencies (HHSC, DSHS, and DFPS). * Support over 26 Regional sites and travel to locations as required. * Monitor ticket system and primarily perform telecom network support remotely, directly and in joint efforts with third party vendors for problem resolution. * Review small to intermediate floor plan layouts as provided by Regional Administration Services (RAS) of new or existing building remodeling projects, modifications, and/or expansion to existing facilities to assure that Telecom Equipment will be housed appropriately. * Communicate with RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager) and Vendors, providing appropriate judgments and evaluations, applies technical expertise and skills, and determines telecom needs, plans, and coordinates accordingly for equipment delivery and implementation. * Write and maintain reports citing work progress during meetings and site visits. * Routinely keep RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager), and Vendors informed of project progress to meet target goals. * Keep reports in software and hardcopy formats to communicate floor plan reviews with appropriate owners. * Serve as SME during Regional meetings, scan calls, and conferences with RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Manager). * Participate in statewide scan calls with other RTS's and State Office Telecom leads to discuss telecom issues, statewide projects, and plans for upcoming telecom mandates. * Perform Telecom assignments and functions mobile as directed by RITM when necessary, using VPN from on-site and/or from home. * Assume responsibility for all state property issued for telecom support. * Complete department forms such as time records, travel vouchers and ticketing system updates in a timely manner. * Maintain daily communication with IT Team, customers, and Vendors, for reported incidents, work requests, and opens tickets as needed. * Oversee and supervise the activities of Vendor technicians and provide technical support or guidance as necessary and supervises related issues including managing predetermined and scheduled work. * Review contractual performance to ensure vendor compliance by overseeing vendor troubleshooting and problem resolution progress. * Expeditiously escalate trouble calls with third party vendors when appropriate and promptly inform upper management and customers and provide routine updates to all parties. * May conduct special fact-finding reports and coordinate repair of phone lines used by office equipment such as printers, fax and post meter machines, fire, and security systems, and recommend resolutions to RITM and RAS as appropriate. * Analyze and test new or existing procedures, new or existing telecommunications systems or programs for efficiency and effectiveness and consults with management for appropriate action. * Assist State Office Telecom leads in analyzing and defining agency disaster recovery responsibilities and procedures. Coordinate, plans, and schedules the installation or training for new or revised telecommunications systems. * Provide technical expertise for proposed system modifications. * Maintain system databases and yearly equipment inventories. * Prepare material requests and plots time requirements for telecommunication projects such as cabling for voice drops and electrical power needs. * Assist in resolving Service Level Agreement issues by defining causes of errors and recommending appropriate responses. * Seek State Office Telecom and peer guidance as necessary, attends workshops, seminars, and training to keep abreast of business progress and changes. * Communicate orally and in writing and establish and maintain an effective working relationship with customers, vendors, coworkers, and management in a team atmosphere. * Perform related work as assigned by RITM. * Other duties as assigned include but not limited to actively participating and/or serving in a supporting role to meet agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation and other IT requirements such as LAN/WAN cabling and related IT network equipment setup. Must maintain an acceptable driving record in accordance with agency policy. Requirements:
* Ability to work with Microsoft products (i.e., Outlook, Word, Excel); Effective use of personal computer. * Ability to use a ticketing system. Experience using Remedy is preferred but not required. General working knowledge of PBX systems. * Knowledge of data processing and telecommunications principles, equipment, procedures, terminology, standards, and wiring technologies of network operating systems; Skill in using telecommunications test equipment and applicable software. * Ability to use VPN connectivity. * Ability to interpret small to intermediate building floor plan layout and construction documents. * Ability to coordinate, install, operate, and evaluate telecommunications equipment; to analyze, diagnose, and resolve telecommunications problem's ability to articulate telecom related issues during meetings with Directors, Program Managers, Customers, Vendors, and coworkers. * Ability to work independently and as a team member. Skill in organizing and analyzing information. Ability to lift to 30lbs. * Ability to supervise the work of others including contractors and vendors. Can travel as work dictates. * Ability to adapt to schedule changes and to travel after hours and/or stay overnight on short notice. * General knowledge of Federal Communications Commission policies and procedures.

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