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Telecommunications Specialist

2 months ago

Tyler, Texas, United States HEALTH AND HUMAN SERVICES COMMISSION Full time
Job Summary

We are seeking a highly skilled Telecommunications Specialist to join our team at the HEALTH AND HUMAN SERVICES COMMISSION. As a key member of our IT department, you will be responsible for installing, operating, diagnosing, and resolving complex telecommunications problems.

Key Responsibilities
  • Install and repair voice, data, digital, wireless, and video communications systems to ensure reliable operation.
  • Provide technical expertise and support to multiple agencies, including HHSC, DSHS, and DFPS.
  • Monitor ticket systems and perform telecom network support remotely, directly, and in joint efforts with third-party vendors for problem resolution.
  • Review floor plan layouts and ensure that telecom equipment is housed appropriately in new or existing building remodeling projects.
  • Communicate with Regional IT Managers, Regional Administrative Services staff, Program Managers, and vendors to determine telecom needs, plans, and coordinates accordingly for equipment delivery and implementation.
  • Write and maintain reports citing work progress during meetings and site visits.
Requirements

This position requires a strong understanding of the HHS enterprise, its business needs, and the Enterprise Telecommunications Services (ETS) program. The ideal candidate will have excellent technical skills, strong communication and problem-solving abilities, and the ability to work independently with moderate latitude for initiative and judgment.

This is a challenging and rewarding role that offers opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for telecommunications, we encourage you to apply.